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Recent customer comments

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Excellent



based on 2295 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 8.6
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.2

10 leon B.
United Kingdom
October 23, 2011
Excellant hotel and great location
good location
The hotel is perfectly located. hotel is very clean and modern will only a short walk from district one.

8.3 Mohamed S.
Singapore
October 22, 2011
Awesome hotel + Great Service
Clean, nice and attentive staff.
First impression was amazing for a 3 star hotel. When we arrive by a Vinasun cab, the porter immediately open up the door for us and carried our bags along. Checking in was fast and within 10 minutes we are already in our Sanouva Deluxe room. Though the check in time was suppose to be 2pm, and we arrived at around 8am, they happily provided the room for us immediately. We didn't get our smoking room but nonetheless, we're still happy with the conditions. Two bottles of complimentary water were given with seasonal fruits. And guess what? There were two fortune cookies waiting for us too! Hahaha. The television has a wide range of cable channels. Toilets are clean but we got a shower instead of a bathtub. Hotel slippers were comfortable too. The front desk staff were the most helpful. Spoke fluent english and gave us plenty of suggestions to visit and eat. Even help us spoke to one of the local tailors about the price and measurement. One way or another, great hotel to stay in. And oh, the breakfast buffet form 8-10am is limited but it is delicious i gotta tell ya. =)

9.7 mel E.
United Kingdom
October 20, 2011
wonderful hotel
helpful staff , wonderful service, great location, first class room
a lovely experience, made a great holiday even better

9.3 Vince P.
Australia
October 19, 2011
Fantastic hotel, friendly service, great location
Terrific friendly staff, great location, value for money
This was our third stay at the Sanouva. Each time the reception staff was very friendly and welcoming. This being the second time on the same trip, the staff remembered us and made a big deal of us returning to them. Nothing was too much trouble, even offering us a late check out. The breakfast was ample and delicious. The room was comfortable and very clean. The best selling point is the location. Very close to Ben Thanh Market and the main shopping areas. We would highly recommend this hotel and will return there on future visits.

9 Wai T.
Canada
October 17, 2011
great service and location at reaonable prices
close proximity to tourist signts and tsevices of front desk staff
very pleasant, will recommend to others. Front desk staff very knowledgeable and helpful

8.3 robert C.
Brunei Darussalam
October 15, 2011
great location but small room
The bed is king size, and the service is excellent.
The hotel is in District 1, and near to the main market. There is a lot of small shops around the area. The hotel is cleaned, and all staffs are friendly and service is excellent.

10 Anthony W.
Australia
October 15, 2011
Great Hotel Great Service Great Loacation
Location, Service with a smile, Clean
This hotel was awesome we were greated with a smile and really looked after nothing was a problem. It is just around the corner from the Ben Thanh Market and the food hall there is great to eat at. We walked every where from the hotel. Breakfast was lovely. We were so happy with this hotel and would definitly stay here again. I am really fussy and could not fault a thing.:)

10 Romeo L.
Philippines
October 14, 2011
Great location at the heart of the city
Clean room and good breakfast; close to benthan market and other shopping areas
The receptionist is very pleasing and helpful. The staff treat me well.

8.7 Sutandi P.
Indonesia
October 14, 2011
Great Location, Clean, but small rooms.
Clean, Friendly Staff, Great Location.
The room in this hotel is fairly small, but extra bed can still fit in nicely here, generally it's not a bad hotel, the price is reasonable for what we got. There are plenty of 3 stars hotel like sanouva around HCM District 1, but Sanouva is probably one of the most popular hotel. Bathroom, Lobby, Room is pretty clean and seems new, I extended my stay here through booking within hotel, and the other room that I stayed has a little trace of smoker's smell, which I dont like. it'd be great to fully non-smoking hotel. Breakfast is so so, there are not much of selection, breakfast area is also quite small. Most of the foods provided are pre-cooked (like pre fried eggs). Staff are great! one of the staffs helped me / guided me to buy bus tickets to Mui Ne, very helpful and efficient.

7.3 Wai T.
Hong Kong
October 13, 2011
Great Location
Location
Unbeatable location. 5 mins to Ben Thanh Market where we had nice vietnamese dinner and did some shopping. 15 mins to Reunification Palace and War Remnants Museum. The hotel was clean but there was a bad smell in the corridor, probably due to the carpet. One less pleasant experience was we found that one pillow case was missing when we returned at night, probably the housemaids were cleaning in a hurry. Breakfast was okay, limited choices but changed every day.