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Excellent 8.5
Based on 379 reviews

Recent customer comments

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Excellent



based on 379 reviews
  • Cleanliness 8.9
  • Facilities 8.5
  • Location 8.3
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.6
  • Food/Dining 7.5
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ANDREW G.
Australia
January 11, 2016
Sherwood Residence
Location, Front Desk Staff, Facilities
One issue we had is that housekeeping was of a poor standard in the room. Dishes and glasses should be cleaned regardless every day and the rugs looked liked they needed a good clean. We were upgraded to 3 bedroom and it was good in size and location facing a building facade that looked derelict was the other issue. close to a supermarket and lots of good restaurants meant it was ideal for our stay. Needs an upgrade in staff comprehension of english as i had to find the same person each time to explain to other staff.

Menno K.
Netherlands
January 03, 2016
Perfect family holiday
Privacy, space Cleanliness
I would like to recommend this hotel to all families with children, old and young. The staff is very friendly. The apartments very complete, all is very clean and well maintained... An absolute top location.

Vinny N.
United States
December 22, 2015
Great place for the family
It was a clean place from out to in. Staff overall was friendly and helpful, including the valet, and security guard outside. Facilities was great for kids. Kid's Playroom was kept well.
Overall the entire stay for our couple days was great. We would stay again and recommend it. The price was a bit high compared to other service apartment we stayed at. Did not use the facilities like Swimming pool or gym, but looks like it was kept in good condition. Downside was food buffet can be better. Selection was a bit small. The rooms glass table, sharp corner was a bit dangerous for our 1 & 3 year old.

Nathan M.
Singapore
October 17, 2014
comfortable and spacious
large rooms, decent breakfast, comfortable beds
Staff were helpful and courteous. Loungeroom is comfortable and spacious. Kitchens are well appointed. Back entrance of hotel leads to a discount supermarket. Easy to stock up.

Glenn L.
Australia
April 27, 2014
Sensational, from the moment the Doorman smiled
The rooms were huge, the staff were friendly and attentive, It really felt like a "home away from home"
I could not recommend this Hotel Highly enough to Families travelling to HCM. Not only because of its central location, but also because of the neighbourhood it is positioned in. The Area is City fringe, supermarket across the road, plenty of local restaurants and great eateries near buy. Heaps for my nearly teenage kids to do, Table tennis,, billiards, swimming pool, video games room and even a private Cinema. The staff fabulous, helpful and friendly

AN C.
South Korea
April 22, 2014
spacious room, clean and tidy, modern design
played pocket ball ,table tennis, game room but out dated, small movie theater but no chance to enjoy and not crowd during week days
Good and comfortable stay, I enjoyed museum visit by taking taxi within 5 to 10 minutes away

Zhang B.
China
March 18, 2014
Nice stay
good location, nice staff, good buffet breakfast
The hotel is close major attractions and the staff is very friendly. if can provide free wifi shall be better.

Katherine K.
United States
March 05, 2014
Lots of space for the price. Great for families
Size, amenities, location
The staff wasn't as friendly as the smaller places I'd stayed at in Hanoi, but the facilities were superb. Our 2 bedroom place accommodated 5 people comfortably and probably was over 1000 square feet with a nice balcony. I was a bit annoyed they charged an extra $35 or $40 for the 5th person, but I guess that did include a breakfast too. The apartment had a washer / dryer, which was a godsend. The pool was very nice too. To go to the next level, they should include internet (or charge a tiny bit more for the room) and the small packet of laundry soap. Else, it seems like they are charging for little things that should be "free" or "included".

Michele C.
Malaysia
February 10, 2014
Big room
Room Spacious, Location and the swimming pool
1st time stay in this hotel during HCM Tet Holidays there, we book 3 bed executive room, they clean up our room everyday even they note there said no housekeeping during Tet holiday, the opposite supermarket open from 8am to 12pm,so we can bought some food's and cook in the apartment, so no need worry about the food's. Overall ok,but if next time go again,will try other hotel.

Dmitry S.
Russia
January 29, 2014
good place to check out the city
large rooms, quiet, good pool
everything was about perfect. definitely can recommend. tip: inexpensive shopping mall is right across the street


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