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Excellent 8.3
Based on 3332 reviews

Recent customer comments

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based on 3332 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.5
  • Location 9.2
  • Room Comfort/Standard 8.1
  • Service 8.3
  • Value for Money 8.2
  • Food/Dining 7.6

My-Nga L.
United States
December 05, 2015
Great for newcomers
Location, room size, & friendliness of staff
We stayed in a junior suite for 3 guests. The room was large with a nice separate sofa and great view to the park. Room was clean and comfortable. Breakfast was excellent with many choices to satisfy all of us. We would recommend this hotel to newcomers only because there are other good options that are lower in price yet farther away from Ben Thanh. Our only dissatisfaction with our stay was that at 5:00 am, there was loud music blasting that woke us. However, it was not the hotel's fault but there was an exercise/ fitness group that took place in the park in front. Too bad there are no regulations against this, to stop this disturbance. Staff was kind and courteous, especially the doorman who always pleasantly greeted us and called for our cab.

Jeremy L.
December 05, 2015
Service Quality from All Staff (Hotel & Spa)
1) accessibility to in house spa 2) great promotions for guests 3) personalized service given
I thorough enjoyed my stay there. Staff were all helpful, friendly and approachable. Never regretted staying there for my 3rd visit.

Mohammad A.
December 04, 2015
Not Halal
Not Halal

December 03, 2015
Good & Convenient
Right next to Ben Thanh Market, easier access to F&B,

December 02, 2015
Good location
Location, value for money, helpful hotel staff

Pg S.
Brunei Darussalam
December 02, 2015
Excellent, Very pleasant staff, conducive atmosphe
Clean, Good location, friendly staff
Excellent and a value for money for families. The room was very clean and spacious. Good for Muslim travellers becos of the many nearest halal food restaurants and shopping amenities especially the Ben Thanh and Muslim baju kurong, Muslimah jubah and Telekong for prayers.

APatric F.
November 30, 2015
Poor rooms
location is convenient, the rest is poor
My stay in this hotel was very very poor, my girl friend and I could not even sleep a minute as they gave us a room at 1st floor, the whole night some kind of mechanical noise was keep coming and noise from the street another addition to the mechanical noise. The receptionist was not good to offer a good room and he basically want to give me a room with two beds for a couple, and when I insisted he punished me with a double room at the 1st floor and he must have heard a lot of comments about that room but will never go back to this hotel again, better to choose another hotel.

Cherry L.
United Kingdom
November 30, 2015
Location, size of room, Porters
On arrival there was a speedy check-in and a very helpful porter took our bags up the flight of stairs to the lobby and then to our room. The lift is small as are the corridors, but the room was a good size with good facilities. On the downside though the bed was very hard as were the pillows. We found an unwanted guest in the bathroom - a live cockroach which required removing. However the worst thing was the position of the air conditioning system which was located on a wall very close to the bed. This made for a very poor nights sleep as with the aircon on, cold air blew directly over the bed, and with it off the room overheated very quickly. Breakfast was all self serve and OK - not a great choice but adequate. Certainly not though 4 star.

Hsien-Chun H.
November 30, 2015
Staff Performance is excellent!
Staff Performance, breakfast, paid transportation service.
Convenience for food, tourism and any local culture experience.

Steven B.
United States
November 27, 2015
2nd stay
Staff they were always friendly smiling and helpful the manager remember my face and greeted me personally
This was an excellent stay use the spot for the first time it was amazing treated as well as a five star without the fuss