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Excellent 8.5
Based on 570 reviews

Recent customer comments

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Excellent



based on 570 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Service 8.7
  • Value for Money 8.7
  • Food/Dining 7.9

4.3 Judy R.
Australia
September 25, 2013
Pleasant
Staff location food

9.7 marie C.
United Kingdom
September 23, 2013
A little jewel
Staff, bed and location
We loved our stay here, we booked a superior double room for 2 nights and was very pleasantly surprised. The staff were great and always had a warm welcome and a big smile, in fact everything about this hotel was big including the breakfast and especially the bed. Great location for the old quarter of Hoi An, the beaches are a 10 minute ride away on a moped available from reception for a fair price.

7.7 Alessandro U.
Italy
September 08, 2013
A very satisfying stay
Good value, nice pool to chill, friendly staff

7 Sophie B.
France
September 02, 2013
great staff
swimming pool, location, kind and professionnal staff

8.7 Michael J.
Australia
August 31, 2013
Very very good. Lovely staff, nice rooms
Location, staff, nice clean room...affordable resturant...
Lovely. Whilst not a 5 star hotel, it has all the facilities a traveller requires. Good shower/bathroom, nice large rooms, comfy beds, ac, safe, wifi, pool, resturant, coputers available, airport transfers, good resturant...and the highlight fantastic staff. On 1st name basis. They attended to all my needs....arranging scooters and tour bookings also available. I had a great time at this hotel...and again the staff are brilliant.

8.7 Mark W.
Australia
August 27, 2013
Clean comfortable small hotel
The most outstanding friendly customer experience ever encountered at an overseas hotel
we had a wonderful time at the Hai Au, rooms were clean, breakfast was nice and the bikes were excellent (for those who could ride them), but the friendly and helpful staff made this an outstanding holiday experience. Would not hesitate recommending this hotel.

9 Michael J.
Australia
August 26, 2013
excellent. great value hotel.exceptional staff :)
staff...clean room...location...great value
So good i came back. This hotel has great staff.excellent service and great value for $ i stayed here on my 2nd visit to hoi an...then went to ho chi minh...but that was just to hectic for me so i escaped the rat race and came back to this great hotel. Id highly recomend this as a good place to stay. Staff are excellent...one of the many reasons for coming back. Resturant - very affordable. Wish i could get this service in australia.

7.3 Luc P.
France
August 26, 2013
Very friendly staff
Quiet location and friendly staff

7.7 Bethany S.
United Kingdom
August 23, 2013
Good value & well located
Location, friendly staff, comfortable room
It was very good. The staff are extremely friendly until there was a dispute on our bill on check out. They are very helpful though. The room was large & very clean, good value for money. It is not a modern hotel. It's a 10 minute walk to the centre of Hoi An & a 15 min cycle to Ang Bang beach. Please buy your water from mrs Minh she has a stall on the side rd of the hotel- cheap water etc & a lovely lady. It's also good to have a pool at the hotel for a quick dip.

8 Michael J.
Australia
August 22, 2013
pleasant. great staff
location location location. nice rooms and pool
Staff very attentive..enjoyed my time ...am going back in few days