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Recent traveler reviews

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based on 568 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 9.0
  • Staff Performance 8.7
  • Value for Money 8.7
  • Food/Dining 7.9

10 Sophie B.
United Kingdom
August 29, 2015
Best stay in all of Vietnam, I felt so at home!
First the staff, wow all so so friendly, kind and helpful. Room, such a cosy, spacious and clean room, great value for money. Location, I think this is a great location with free bike hire!
We really really enjoyed our stay here in Hoi An, we were scheduled to stay 4 nights but we extended it to 4 because we liked the place so much. The hotel is great, it has been the most friendly and accommodating out of all our stays in Vietnam. The staff and so helpful and can give you so much advice of how to get around, where to go and how to get a good deal. As well as some great tours. There are free bikes are this hotel which is great to cycle into the old town in the heat as well as to other islands and beaches. The location is great as it is a short walk into the old town and you can easy bike to both beaches. You must stay here, you will love it and it's a great value for money!

9.3 Frank H.
August 15, 2015
Great staff. Good central location
Friendly helpful staff
Most enjoyable

9.7 Leen K.
August 16, 2015
Great stay - excellent welcome and stay!
excellent staff, great location, bicycles to use for free
enjoyed the stay at Hai Au. from check-in to check-out the staff was very friendly, caring and welcoming. i liked the location, its near the old part of Hoi an, and a short ride by bicyle to the beach. tours were easy to arrange and taxi to airport etc. was also smooth. the room was super clean when i arrived and kept clean during my stay. considering the pricing, the value for money ratio is extremely good. overall this stay was a great experience and i would recommend to stay at this hotel. many thanks to Yummy and team!

9 Ian F.
United Kingdom
September 14, 2015
Welcoming hotel at any time of day or night
Staff, Cost, pool
A most fantastic welcome from Yummy given the time of arrival, i.e. around midnight. Great breakfast and thanks for letting us use the pool after a hot visit to Hoi Ann. We wish on balance that we have booked to stay here rather than stay at Ang Bang Beach, which was disappointing. Staff were all very friendly and super helpful.

10 Xibei W.
September 18, 2015
Super good hotel!!!!
Super friendly staff , super nice breakfast, super good location
We take sleeping bus arrived hotel around 0700am, we thought we cant check in , but the staff said our room will be ready soon, and we can have some breakfast ~~~and they provide free bike ~~~

10 Todd A.
May 04, 2015
The best hotel I have stayed at in All of SE Asia.
The staff, comfort and facilities, location
I cannot say enough good things about Hai Au Hotel. From the incredibly friendly and personal staff to their facilities, great breakfast, fantastic location and so much more! I wish to personally thank Tina, Tamy, Mini, Ruby, Yummy and Anna, along with all the rest of the wonderful and friendly staff. If ever we are back in Hoi An, Vietnam, we will most definitely stay at Hai Au Hotel. They truly go out of their way to make sure your stay is enjoyable and comfortable. Thank you so very much for your incredible service and attention to detail!!! Hai Au is truly the only hotel to consider while visiting beautiful Hoi An!

6.7 Van T.
April 15, 2015
Friendly hotel
friendly, clean, care
overall i am happy with this hotel. The staff all are nice and helpful. I rent a bike with low price to travel to ancient town. The only bad thing is rental price is quite high.

7.7 Elizabeth H.
United Kingdom
April 10, 2015
Hotel bit tired...10 minutes walk from main drag
Staff were so friendly. Learnt our names. Personal service.
Hoi An was so pretty...we' were not expecting this so really surprised!! Mermaid hotel best place for food. Got the train from Danang to Hue...didn't book in time so had to go to the train station on day..with their driver who booked it for $2 us each...delighted as online iChat's wanted up to $20 US each

8.3 Kyle B.
United States of America
April 07, 2015
hai Au
staff, pool, location
Staff are best part of place, make it a point to really know you. Can walk to Beach and ancient city, pool is nice to cool off, bfast is pretty good too.

6.7 Patrick M.
United States of America
April 08, 2015
Nice staff, and a bit off the grid.
Staff friendliness, price and location.
The staff was super friendly and the location was off one of the main streets. A small balcony in most rooms plus a pool. But overall, feels rundown, even for a 2 star.