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Very good 7.2
Based on 1420 reviews

Recent customer comments

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Very good

based on 1420 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 7.4
  • Location 8.5
  • Room Comfort/Standard 6.9
  • Service 6.9
  • Value for Money 7.1
  • Food/Dining 6.8

Rhys B.
November 18, 2012
Service with a smile
Location and value for money, clean
Very friendly staff and an amazing breakfast, great value for money with good facilities and clean, organised rooms and grounds

Huei L.
November 16, 2012
Good Location,relative bigger Swimmingpool
Beautiful riverview,big garden
We booked other hotel for One night before reaching Hoi An. After arrival,we started checking different hotels nearby and finally decided to stay at Pho Hoi as there is a big Swimmingpool with riverview. We feel living in a big garden,nearby the nature. The old rooms(standerd) are bigger than new ones(japanese room),but bathroom does not function very well. We hear contantly water licking and water runns very slow when taking shower. Breakfast Buffet was good but the same style every morning,turned to be boring. Hotel workers are very friendly.Room is always clean. In general,we like it very much.

gordon C.
United Kingdom
November 13, 2012
Great location
Location, pool
We were dissapointed with our room in the hotel section of this riverside resort. The beds were very hard & uncomfortable the room was very dark. The shower was over the bath and had to request a shower curtain. Bathroom was small. There was no safty deposit box. On request they managed to find one for us. Cannot comment on the bungalows and appartments which were well located near the pool which was very nice. This resort is very well located for the old town just a short walk over the bridge.

Christy H.
November 09, 2012
A bit dated
Good location
good location and easy to walk to town but hotel is a bit old and could use a face lift. no chain lock on inside of door. room a bit musty. breakfast was simple but good. great eggs and bacon! staff very friendly and helpful.

Elizabeth W.
November 09, 2012
Good location friendly staff
Easy access to the markets and good restaurants and bars
Would love to go back and spend more time in Hoi An as we really enjoyed the ancient town

christian A.
November 05, 2012
Great location but no ventilation in the room
The hotel is situated right in the end of the lake. It offers a great view of the city that's if you have a room face the city. Staff are friendly and not to pushy. Breakfast in the hotel was average and I don't like the way they burn my sunny side up egg. The rooms are spacious but lacks ventilation and it doesn't have any aircon. The shower has a very good hot and cold water but its just a bit dark. I suggest they put more light bulbs.

David N.
United States
November 04, 2012
Great location but small room with some problem
The scenery
Bad service with the smelly blanket and when we the hotel service for the train ticket they overcharge for each ticket 163000 VN more (the ticket cost 600,000 for luxury coach we paid 763,000 for one ticket, we did pay 1,526,000 VN for 2 tickets)and they charged us for 300,000 for taking us to the train. That's not all since the train had few empty coach, but we had to stayed at level 2 and with our ages we had to climbed up, so it's quite an unpleasant trip. If we come back to visit HOI AN we won't ever stayed at PHO HOI RIVERSIDE anymore. It's not a good experience as we'd expected

Rachael C.
October 31, 2012
Nice room and location, bad wi-fi, very relaxing.
View, location, helpful staff
we were upgraded to the japanese room, which was clean, quiet, spacious. lovely pool and view, good location just across the river from the old town. felt safe and relaxed. reception staff very helpful with booking tickets and etc. terchnology not great here - there are lobby computers but the wifi was patchy at best. old-ish tv, no dvd player. the brekky was satisfactory - the fresh cooked eggs the best part. not really a full buffet but that was fine with us. the manager was keen for feedback as he wants to keep improving the food service. expect to pay cash for flights and etc booked through them. billing in both us dollar and dong can be confusing, keep a track of it!

Julie C.
October 28, 2012
This hotel is in a great location
its nice and quiet and very relaxing, rooms are spacious and staff are very helpful
i would definately return to this hotel, its located just over the bridge and is very quiet. there is a good choice for breakfast and looking out onto the river is very relaxing. the rooms are very large and were clean, however a little dated. whilst we were there they were renovating the upstairs.

Eng T.
October 23, 2012
Great location but the hotel is quite old
Good location as its near to shopping place and restaurants
Overall is good except room's water pressure is relatively low