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Very good 7.8
Based on 187 reviews
Excellent 8.2
Based on 137 reviews

Recent customer comments

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Very good

based on 187 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 2.0
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 7.6
  • Value for Money 7.9
  • Food/Dining 7.0

Peter M.
January 22, 2015
Sapa retreat
location, location, friendly

New Zealand
September 04, 2015
Very good facilities.... breakfast was great... staff pleasant. Very close to road leading down into the Hmong Valley/Village. Lots of nice restaurants perched overlooking the valley...
Not a complaint.... the rooms are built on the hillside with outdoor steps, we drew the short straw and were on the 4th level.... bit of a climb, but great views

August 04, 2015
the delicious breakfast

Tri N.
December 10, 2014
Good hotel
Nice hotel in central area. Owners are very good & supportive

Minh N.
July 30, 2014
good view, good location, good staff
good view, good location, good staff
good view, good location, good staff

August 02, 2015
Great location and views and wifi. Good value.
Staff were not helpful, only spoke English and helped us when it suited them which could be quiet rude compared to every other experience we have had in Vietnam. Rooms not that clean.

July 05, 2015
Very good
Amazing view
The bathroom was uncomfortable

Rohan F.
June 20, 2014
very pleasant
location, staff, atmosphere
Very nice, great value for money, very friendly, helpful staff, lovely view and locatin

Lassamon M.
June 08, 2014
Family,run hotel with great owner and staff!
1. Great staff 2. Budgeted hotel 3. Good food
I'm so happy that I chose this hotel for me and my family.

May 01, 2015
Nice staff but disorganized and...
-The staff were extremely friendly but a bit too pushy for my liking trying to sell add-on services. -The relaxing areas outside were most welcome - The cleaning staff did an excellent job
-The beds in Asia are known for being hard but the bed I slept on was the hardest I have ever slept on in Asia. -The walls are paper thin so no privacy - Items included on as included ...

April 20, 2015
Good location, great hotel owner...
Hotel owner was a tour guide and photographer. A lot of great pictures shown at the hotel. Free guide.
Limited choice for breakfast.

Blake R.
United States
November 02, 2013
Great tour with OK Accomodation
Hiking tour with Hmong Leader, Clean Room, Decent Location
We stayed at Cat Cat for two nights in October 2013. We arrived in Lao Cai on the overnight train from Hanoi, and took a bus outside the station up to Sapa (50,000 dong per person). We got to Cat Cat at 9 am, but check-in was at 11. We were able to leave our bags in the lobby and take a short hike to the nearby Cat Cat village in the mean time. There was also a breakfast you can pay for during this time that wasn't too bad. The one odd thing in the English breakfast is that they substitute green peas for beans, which tasted a little off. The banana pancakes were better. On subsequent days the breakfast is free. Once we were able to check in, the room was fairly clean and tidy. The mattress was stiff, but did include a pretty nice electric blanket. We realized this was necessary, because there was no other heat in the room. It seemed that this was common in Sapa. One of the reasons we booked this hotel was that we read that there was a fireplace in the room. Ours did have one, but to our disappointment, when we inquired about lighting it, they told us that we weren't allowed. They were concerned with the smell. Without the fireplace or heat, taking showers wasn't all that pleasant. The water was warm but not that hot and the water pressure was decent. The WIFI worked, but was slow. To be fair, internet all around Sapa seemed pretty slow. Cat Cat was able to organize a day-long walking tour of the neighboring villages in the area. This was the highlight of the trip! The hiking leader was a member of the Hmong tribe, particularly the Black Hmong. Her English was pretty good and was very conversational. Just be forewarned - if you go when its misty / rainy, you will get covered in mud! Also, many of the views were obstructed by fog, so if you're there for a few days, try to pick a clear one. Despite the weather, it was still worthwhile.

Hong Kong
September 23, 2013
Great experience, friendly staff, stunning view
closed to cat cat village, staff can speak in fluent english, the room is clean
I had a good time with Cat Cat Hotel. The breakfasts were tasty, with varies choices. But the paid breakfast was taste better than the free one(which is included).Th owner of the hotel is very nice. There are cats in the hotel, you can play with them.

United States
April 20, 2015
Rude, awkward staff
- Location was good - Enjoyed sitting on the balcony outside our room
The staff were rude and made us feel uncomfortable and unwelcome. For example, we booked a "Room With A Fan", and there was no fan. So we asked the front desk about it, and they seemed ...

April 11, 2015
Friendly staff, good breakfast, cozy, location is good
In contrast to the room description on, the rooms do NOT have a safety deposit box! This was one major reason, why we booked this hotel, so we were a bit disappointed when we arrived. ...

Bret G.
United States
August 20, 2013
beautiful views
views, comfy room, and location
great hotel. in walking distance of everything, helpful staff, varying breakfast menu

Jyrki K.
May 23, 2013
The hotel was as expected, had a nice stay
Good and quiet location, nice view from the window, clean

United States
March 29, 2015
Do NOT book train/bus tickets...
I liked the location of the hotel. With a better management team in place, this property could be great! It's quaint and comfortable.
Before you settle down in your room, make sure that it was properly cleaned. If not, tell the owner Mr. Luong immediately. Most importantly, do NOT book an extra sightseeing tours with this hotel...

March 10, 2015
Lovely place, totally recommendable!
Sapa is quite busy, and also the street below the hotel is quite busy. But when you head up to your room everything gets more peaceful and calmer. The rooms are so adorable, spacious and clean. ...
The shower door fell off, but no one was injured. Can happen.

May 20, 2013
Great Location
Large and Clean Room, Location
We were upgraded to a new room which is huge. The only thing is there is no mountain view which a bit disappointed. Hotel staff is friendly. Location is great as it is walking distance to Cat Cat Village