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Recent customer comments

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Very good

based on 406 reviews
  • Cleanliness 7.7
  • Facilities 7.4
  • Location 8.3
  • Room Comfort/Standard 8.4
  • Service 8.1
  • Value for money 8.0
  • Food/Dining 7.1
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March 16, 2016
family trip to Vietnam
the receptiioist is very friendly,cool and nice place to stay but expensive and room is clean
There is no hot water at the beginning. The whole day was very fogging and we cannot be any nice sincerely at all.

Mei T.
March 15, 2016
Superb View Superb Stay
The staffs are really friendly and the breakfast was good. Most importantly the view from the window is the best
Spent two nights at Sapa Eden and I wouldn't want to leave the scenery that you can see directly from the window and also their Resturant + balcony. The shower facilities might be a little slow in terms of hot water but it does not affect much. Strongly recommend this hotel if you want to get the nice view the moment u are awake. The staffs are very friendly and they have maps to guide and recommend you places to trek and eat. Strongly recommend this hotel for Sapa

Samantha Y.
March 14, 2016
One night in sapa
We were a group of 4 that booked the family room at sapa eden hotel. We stayed for 1 night. The room was clean and had an amazing view of the valley. It was also in a convenient location - 5-10 mins walk to the city centre. Trung (the receptionist) was also very helpful and knowledgable. She helped us arrange our trip to the waterfalls, the trek to the 3 villages as well as did a room call everytime the cab arrived to take us to our destinations. Overall an excellent experience at sapa Eden hotel. Would recommend a stay there.:)

Linda F.
March 13, 2016
You can do better
Location, price, location
Just OK. Would not recommend this hotel.

Alexis L.
United States
March 11, 2016
NOT recommended!
Staffs' attitude was horrible, definitely needs some basic hospitality training. Booked room was missing some basics like towels and toothbrush. Room did not have a phone to dial the reception and rated themselves as 2 star. Our king size bed was 2 twin beds put together and disguised over a thin white bed sheet...imagine sleeping with a big gap in the middle of the bed. Not only was it uncomortable, we also suspected the bed sheets weren't clean as we itched the whole night! During our stay, the entire hotel experienced power outage and left everyone with no heating, no hot water, no WiFi, and a cold breakfast. Staffs weren't apologetic about the incident and provided no alternatives like extra blankets to keep us warm. We've been traveling for 4 weeks and this is the worst hotel ever. There are better options in town for lesser the amount. Does not recommend and would not stay here again!

February 24, 2016
i love it because, The guest relation very lovely
guest relation, view, food
I reservation in agoda.

Chaiyanon S.
February 03, 2016
quite wonderful
service, room, price

Morgen Y.
United States
January 31, 2016
Excellent spot to stay
We really enjoyed staying at sapa Eden. We loved that it was off the main drag, but only about a five minute walk away. Very helpful with organizing activities without being pushy about it. Would stay here again!

Punya L.
December 19, 2015
My experience in Sapa Eden
This is a good place, reasonable price and great service mind also.
It's valuable choice for who are looking for hotel in Sapa.

December 12, 2015
Simple, budget, comfortable
Staff is very helpful. Nice freshly made breakfast.
Comfortable. Room is big. We book a family room. Free Wifi. They help us book bus to Hanoi. Nice hot shower. Room facing view, though it was mostly foggy. Staff is very friendly and cheerful. Would love to come here again soon.