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Astor House Hotel

15 Huangpu Road, The Bund and North Bund, Shanghai, China (Show on map)

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Area: The Bund and North Bund Number of Rooms: 134

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703 reviews

390 reviews in English

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All reviews (703)
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Gregory T. Solo travelers New Zealand, January 5, 2016
Astor review January 2016

Location; view; history
9.7
Most enjoyable .
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Mary H. Solo travelers Malaysia, December 28, 2015
Astor hotel

Location, history, door staff
6.7
Good stay at well located historic hotel. Poor English language skills of staff. Some dining room staff grumpy especially if you were late down for breakfast, difficulty in getting cutlery and a place set to eat breakfast! Attitude needs attention as in welcoming faces not long faces. Door staff very helpful and friendly. My room had damp in walls and wallpaper lifting off on wall facing street. Why the need to wake a guest to offer written advise on weather? Slip this under the door! Guests maybe recovering from hours of sightseeing and shopping!
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Surasak N. Couples Thailand, December 23, 2015
good service

room service
10
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Paul H. Business travelers Australia, December 5, 2015
Staff could do you some more training

location, its character and old charm
7
The hotel is a beautiful grand old hotel, rooms are great size. The location is great and only a couple of minutes walk to the Bund. The breakfast caters for many tastes which was great and the coffee was very nice. But the guy that was cooking the omelettes and scrambled eggs for breakfast was often picking his nose while cooking. That was very disgusting, also a couple of the other waitresses were picking at there eyes, rubbing there hose and playing with there hair. I think they all need to have some training on hygiene practises while handling food. One of the managers was even smoking in the hallway that leads from the dinning room to kitchen while I was trying to eat breakfast. The dinner room walls where breakfast is served need to have a thorough clean, especially the hallway where the manager was smoking, its very dirty there. Most of the other staff were not friendly enough towards guest. To say good morning or hello isn't difficult. I did find the younger guy that worked on the front door most mornings was nice and very helpful. I cant remember his name but he would always say good morning and would get a taxi for me which I appreciated. The restaurant/cafe on the ground floor was also nice. The hotel is a nice old hotel but it does need to be cleaner in areas. I also think the hotel would greatly benefit if the staff including the managers had some good training in hospitality and food handling. I hope they can sort out these issues quickly.
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Seongbo S. Solo travelers South Korea, November 29, 2015
Resonable Hotel

very convience for Waitan, historical and resonable price
8.3
First time, my room was not neat and tidy. So I have to call front dest to ask room cleaning. House keeping service arrived and cleaned. This is only fault in this hotel.
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Denise G. Business travelers United Kingdom, October 24, 2015
wonderful atmosphere

location, atmosphere, room comfort
9.7
A wonderful hotel with its special atmosphere that beats run-of-the-mill hotels any time. The rooms have their own special flair that is hard to find in other places.
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Jeonghun J. Solo travelers South Korea, October 11, 2015
great

view, room, history
8.3
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Annabelle W. Solo travelers United Kingdom, September 23, 2015
Amazing hotel near to the Bund

The historic interior and rooms, the central location, the assistance of the hotel staff
8.7
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Yap W. Solo travelers Malaysia, September 13, 2015
Heritage hotel !

Service,breakfast ,location
9.7
Location is good ! Service is excellent but wifi need improvement ,hard to access to others international website ,can't even send an yahoo email from my room! This shouldn't happen in a 5 star hotel!
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Anthea O. Solo travelers Australia, August 29, 2015
Shanghai by Night

1 view of Bund lights from bed!
10
Excellent. Helpful staff. Position par excellence. Great food.😊
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