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Astral Tower and Residences at The Star

80 Pyrmont Street , Darling Harbour, Sydney, Australia

Recent customer reviews

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Excellent

8.3

based on 235 reviews

209 reviews in English

Value for Money
7.5
Location
9.0
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.2
Food/Dining
8.1
All reviews (235)
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Boon S. Business travelers Malaysia, April 26, 2016
overall is good
6.7
nice place, nice environment.
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Gordon W. Business travelers Australia, April 10, 2016
Astral Towers at the Star
6
Great Hotel, good attentive service
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Sylvie H. Couples Australia, April 8, 2016
due to construction the noise level was a little
4
due to construction the noise level was alittle dissapointing
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Yojitha K. Families with young children Australia, February 4, 2016
Excellent
6
All good, very comfortable room
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Jenny B. Families with older children Australia, January 30, 2016
More 3* Motel than 4-5* Hotel
4
Arrived to extra $700 in surcharges (refundable at their leisure if no mini-bar etc used) undisclosed by either Agoda or Astral Residences itself even though they had had a phone conversation with me regarding additional charges for the roll out bed - one of the priciest on the market at $80 per night. It doesn't roll out either and only fits, fixed, in the living area between dining table and sparse living room seating. 2 bedroom residence on Level 12 very tired, old décor which went out with the 90's. Inadequate living room seating, ie. only 3 seats for 2 bedroom apartment. Sofa was so overused it dipped in the middle. 6 seater dining table but only 4 place settings in kitchen cupboard! Laundry door hanging off; both showers mouldy inside tiling and around floor and door tracks. Cigarette burn in net curtains even though non-smoking room. Every stick of furniture was scratched, chipped, stained, mismatched. Bedside table (only one for some reason) had bubbled where a glass had been left probably 10 years ago by the look of it. Carpets throughout hotel old and stained. Room service was great every day but there are no cleaning products known to man that can remove 20 odd years of use. Badly needs an upgrade and in colours other than brown! Staff were all very nice however and the location for Darling Harbour is great. Shame the inside of the Star doesn't match the outside or it's advertising.
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Don P. Groups Australia, January 6, 2016
Great

Location, Staff, room was clean
10
Fantastic
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Michael G. Families with young children Australia, December 24, 2015
A bit disappointed

Food location view
6.3
Myself and my wife brought our daughter,son in law and the grand children for a pre Christmas stay We stayed in a 2 bedroom apartment in the astral towers area overlooking the city The room definitely did not look 5 star .just a couple of things that give you an idea The bathroom vanity frame obviously made from particle board was swollen and crumbling onto the floor adjacent the toilet Balcony was so dirty our granddaughter needed a complete change of clothes and a shower after crawling onto it The point being we booked and paid for a 5 star hotel and I feel it would be classed as 3 star at best We enjoyed the view the food in the surrounding outlets and the service staff were great But overall a bit disappointed
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Aquiles B. Solo travelers Philippines, December 23, 2015
Awesome

accessible quality room and cleanliness
10
marvelous
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Glenn S. Couples Australia, December 17, 2015
quick stay

location , the view and friendly service
9.7
Enjoyed my stay with great views over the habour and fantasic location. Ferries close by and a handy supermarket across the road.
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Ross P. Couples Australia, December 15, 2015
Nice hotel

Rooms, service, facilities
8
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