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Atlantis The Palm Dubai

Crescent Road, The Palm Island, Palm Jumeirah, Dubai, United Arab Emirates

Recent customer reviews

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Excellent

8.6

based on 819 reviews

510 reviews in English

Value for Money
7.9
Location
8.7
Staff Performance
8.8
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.9
Food/Dining
8.4
All reviews (819)
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Naveed A. Families with young children Pakistan, June 8, 2015
Fantastic stay

Kids club, Aquaventures, and Lost Chamber
9
It was a stunning stay. Our kids, and us enjoyed a lot.
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Adam P. Couples United States of America, June 7, 2015
Nothing special

Facilities were nice
5.3
Room not ready until 4:45pm after standing in line almost an hour for check in from 12:30pm. Took 5 calls and 70 minutes to replace the broken hair dryer. A lot of cigarette smoking in outside public areas including aquaventure and pool. Beach faces inland construction and monorail. Bed shakes when others open and close doors. Dirty glasses. But other than those comments it was okay.
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Jane M. Couples Australia, June 6, 2015
Dubai experience

Architecture, water park, aquarium
5
I found the hotel to be without soul or any real, genuine commitment to ensuring guests enjoy their stay. Many of the 'rules' (security at random access areas, pool and ocean open times, drinks in the pool) and the staff's rude way of enforcing these rules was over the top and in many occasions repetitively insulting. Check in staff mucked up my credit card connection to the room leading to several rude interactions with restaurant staff and a locked mini bar. Not a five star hotel approach. Not a quality, classy place to stay, it felt more like a trashy Vegas hotel, than a grand five star resort.
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Prabhakar H. Couples India, June 1, 2015
Must visit hotel with execellent view and faciliti

Aqua sports, view and facilities
8.7
It was excellent. Food was excellent but costlier. Water park and other facilities are one of the best in the world. Beach is very clean and must visit type.
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Fanny M. Families with young children Australia, May 29, 2015
Nice hotel for families.

Nice decor, good features, clean
7.3
We had 2 rooms with grandchildren. We booked and paid 8 months ago but inconvenient to find they only gave us 2 different floors. The TV in our room never worked unless you called for assistance and only last for an hour. Cleanliness is good, staff friendly.Restaurants' costings were sky high.Burger with drink for fast food stand similar to McDonald cost A$20, no chips. Plenty of walking.
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Graham S. Families with older children United Kingdom, May 17, 2015
Great Hotel

Facilities Food Staff
9.7
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Amanda B. Families with young children United Kingdom, May 16, 2015
Busy!

Club room facilities. Water park and lost chambers
8.7
The hotel was way too busy for us! Great service but just too impersonal. For that kind of money I expect more.
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Yanming Y. Couples China, May 3, 2015
Great!

Aquaventure, Water Park, Location
10
Very impressive. It is great plce to have vacation with family.
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Barbara A. Couples Australia, April 30, 2015
stopover, longhaul travel

staff plentiful and happy to help
8.3
Very pleasant. All staff exceptional. Rooms a bit tired. Need an overhaul.
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Tok M. Couples Malaysia, April 29, 2015
Luxury but everything count Hotel !!!

Cool underwater world aquarium , Awesome water park and very huge area to walk around & explore too....
8.3
Very friendly stuff and most helpful customer service in the Hotel , but please take note Wifi , Dolfine & sealion watch, shark n ray dive all need to be pay 😥 Overall still very awesome hotel to spend a nite food was good and In room do supply a fruit basket and 3 in 1 coffee and few type of tea bag too ...
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