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Auckland Airport Kiwi Hotel

150 McKenzie Road, Mangere, Auckland Airport, Auckland, New Zealand (Show on map)

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Area: Auckland Airport Number of Rooms: 52
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Recent customer reviews

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Good

7.1

based on
605 reviews

Value for Money
7.7
Location
7.7
Staff Performance
7.1
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.1
Food/Dining
6.0
All reviews (605)
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Tze K. Couples Malaysia, March 21, 2015
Close to Airport

Helpful, location, clean
6
Good. Close to airport. Quiet.
Glenn J. Couples United States of America, March 17, 2015
disappointing, horribl:e experience

the hotel restaurant was decent although service was very slow.
2.7
the hotel transport was 40 mins late and when the transport arrived the driver wanted us to wait another 10-15 mins. when i expressed my dissatisfaction with his request he then took us to the hotel driving at times very fast as though he was upset at my request. the hotel has no elevators from the ground floor. we were assigned room and i carried my checked in bags (3) to the room. the hotel offered assistance and the person was the driver who was in my view not customer service friendly. i intended to go into the city to meet friends for dinner and inquired about the transport back to the airport to take air bus into the city. the hotel advised that their shuttle was not available for another 45 mins. mind you there is only 1 driver. the room had an odor to it, it was musty and did not feel clean. the room was very old with 2 single beds and a double in a separate bedroom. the room was also adjoining to another room and the adjoining door was locked with a note to say that the door does not open. it made you feel unsecure. the ammenties were almost none. the tile in the shower was loose and there was no drain plug in the sink to contain the water to wash your face or shave. you were forced to use one of their towels to plug the sink to fill the sink and their was no air conditioning. on the morning of our departure i had booked a 0800 shuttle and inquired at 0600 if we could depart earlier say at 0700. the hotel clerk (male) was not considerate to my request and said "no." as we were ready to leave we took a cab from the hotel to auckland international. the restaurant in the hotel manned by 1 person who was the host, the bartender and the waiter was good not great just good. service was very low as only 1 person to take care of the dining room and the dining room was full.overall a terrible experience.
Gail C. Couples Australia, March 10, 2015
Auckland Airport Kiwi Hotel

Airport pick up, breakfast,close to shops
10
Staff very friendly and helpful. Rooms good. We had upstairs room needs an elevator.
Shirley M. Couples New Zealand, March 8, 2015
Overnight

Not too expensive and has a good restaurant on the premises.
9
We always enjoy this hotel.
Leo J. Business travelers China, March 3, 2015
Complementary car parking

free parking, airport, quiteness
6.3
showering water is a bit disaster otherwise all good
Marilyn S. Solo travelers New Zealand, March 3, 2015
Poor meal

Convenient to Airpot and Rental Car
7
I enjoyed my stay, but not my meal. It was the pork that had been nice when I stayed there four weeks ago, but the last time, it wS so overcooked, the meat was black and hard and the rind burn't. Not sorth the money I had t pay, and very dry and hard to eat. Had to pick it up in my fingers, and even then it was hard go chew. Very disappointing, as I had been looking forward to a delicious one like the first one. Savk to chef, I say
Huia C. Business travelers New Zealand, February 28, 2015
Dissatisfied

None
4.3
I waited over an hour for a shuttle..Upon arrival I was told the dining room was open until 9:30p.m. but when I went in to eat at 9p.m.I was told the dining room was closing..when I questioned this I was served with a limp inedible salad and days?? old glass of wine...everything seemed an effort with the staff. The hotel needs better upkeep...ceiling tiles falling out etc. Bed covers soiled with stains. Very poor service.
Philip W. Business travelers Australia, February 28, 2015
stayed a night and it was alright

clean comfy airport hotel
8
stayed a night and it did well
Sarah J. Couples New Zealand, February 20, 2015
clean comfortable convenience close to airport

24 hour airport pickup; friendly helpful staff; value for money
6.3
perfect for one-night stopover, close to airport
Chris J. Couples New Zealand, February 15, 2015
Shocking

Freindly greeting by staff
5.7
We were disappointed by the level of service provided. The room was not exactly clean, around the plug holes were exceptionally dirty. There was mould on the dining room ceiling. There were tiles that looked like the slightest movement in the ceiling would bring them down on peoples heads.

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Customer Reviews - Auckland Airport Kiwi Hotel, Auckland

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