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Auckland City Hotel

157 Hobson Street, Auckland City Center, Auckland, New Zealand (Show on map)

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Area: Auckland City Center Number of Rooms: 135

Recent customer reviews

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Very Good

7.7

based on
558 reviews

Value for Money
7.9
Location
8.3
Staff Performance
7.8
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.8
Food/Dining
6.5
All reviews (558)
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Jean A. Groups New Zealand, October 13, 2014
Overall good stay in great location

Location, ability to request third bed, modern room
8
Overall stay was good - fantastic location 5 minutes walk to Queen Street. Service was pretty good - we were able to request a third bed which was already set up when we arrived, and we were delivered extra wine glasses and plates upon request quickly. The major disappointment was that housekeeping came too early and we said 'no thanks' as we were still in the room, and they never returned. So we didn't have our room made up over three days - and had to request extra towels etc. Bit of a shame but other than that the staff were helpful enough and the room was good value for money.
Owen J. Solo travelers Indonesia, October 6, 2014
Overrated Hotel in Auckland

near Sky City
3.3
Wi-Fi was only given free for first 1 hour and I need to purchase internet plan for additional hour. Airport transfer was not operated by the hotel itself but done by a shuttle company (SuperShuttle), where after I made booking for the pick-up to airport, the hotel receptionist would made a phone booking to the shuttle, which I can do myself. Auckland City hotel has claimed as a 4-star hotel, that emphasized its 'great and strategic location' as its excellence, which in reality far from my expectation. It just relied on its proximity with Sky City in the neighborhood, where Auckland City hotel is more uphill than the Sky City. Moreover, what shocked me was the neighborhood around Auckland City Hotel, where many homeless and people with delinquencies along the way to the hotel, which made me scared to going out of hotel, especially at night. And my worst experience is the hotel service. It was when I called hotel receptionist to purchase internet plan, and they hardly understood what I mean on the phone. The receptionist hang the phone and gave it to other receptionist, I have talked very slowly to make them understand what I was saying and spelled it one by one, but they got impatient. Then suddenly I was answered by Indian language, I have said sorry that I did not understand what he's saying while he continued speaking long in Indian, and it repeated 2 or 3 times. Then I realized that the receptionist answered in Indian to mocked me, I turn off the phone and wondered why they did this to me. To sum up, in my opinion, Agoda or other hotel booking website is likely to exaggerate the information of a hotel to make it fantastic and attract guests, where the actual conditions are remain hidden (such as, only shows the hotel lobby gate for display photo.
Matthew C. Couples Australia, August 16, 2014
A decent hotel

Location, Price and Smooth check in / out
6.7
My wife and I stayed at the Auckland City Hotel in August 2014 and found it to be an acceptable place to stay. the room was clean and well kept, but nothing special. There was no view - unless you like looking into student apartments. The facilities were limited and there appeared to be very limited WiFi access. Which isn't really a problem just not at the standard that maybe desired in a hotel. The Auckland city hotel is really just a simple travelers hotel and the rooms are very basic. It's in a good location with an easy walk to the Auckland City Center.
Rhea F. Couples Australia, August 2, 2014
average average

in the city. big.
5.7
It is one of those hotels trying to be good but struggling with the fundamental things that make a hotel room great- the beds where small and not very comfy. The shower was old and the tiles were dirty. It was okay and fine for a night but you feel short changed as anything over 125$ per night should leave you with a good impression, this left you with a mediocre impression.
Randi T. Solo travelers Singapore, July 26, 2014
Comfortable

Cleanliness, Comfort, Location
8
Picked this hotel because it was stated that there was free WIFI, but concierge only passed me a complimentary code for 1 hour upon asking. Quite misleading. Even then the WIFI signal was not very strong in the room. Other than that location was good, close to SKYCITY and a few blocks away from Queens St. Concierge helped me arrange for airport shuttle service. Bed is comfortable.
Gavin M. Couples New Zealand, July 13, 2014
Comfortable, modern and convenient

Room was a decent size and it was clean and modern
7.7
Reception was friendly. Restaurant sounded interesting but we never are in the hotel.
Hyun G. Groups South Korea, July 11, 2014
Awesome

Bed Air condition TV
8.3
Katie S. Solo travelers Australia, July 10, 2014
Pleasant stay and very helpful staff

The comfortable feeling, the helpful staff and the location.
7.7
Beautiful hotel except the breakfast was overpriced and very average.
Lee P. Families with older children Hong Kong, July 8, 2014
Relax trip with helpful staff

Helpful front desk staff, well-equipped kitchenet and warm lobby
7
Nice and relax, helpful front desk staff
Han S. Families with young children South Korea, July 3, 2014
Good service and location

location, service, ...
7.7
Average but service was good.

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Customer Reviews - Auckland City Hotel, Auckland

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