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Recent customer comments

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based on 2587 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 6.4
  • Location 6.9
  • Room Comfort/Standard 6.9
  • Service 6.9
  • Value for Money 7.3
  • Food/Dining 6.5
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YE C. from Singapore
Stayed 2 nights in June 2016
Stuff services were awful. Elegant, Rude and lack of respect.
Shower facilities is the worst
Reviewed June 24, 2016

BINH T. from Vietnam
Business travelers
Stayed one night in June 2016
Good service
Reviewed June 19, 2016

Darin D. from United States
Solo travelers
Stayed one night in June 2016
Old and rundown
I've stayed at Avana many times but I think this time was my last. I arrived late at night to find a very confusing parking situation. There are a few spots at the Avana but they are always taken up by large tour buses. So the parking lot guards basically yelled at me and sent me to a parking area 1/2 km away! So I found myself walking through dark Bangkok allies at 10:30 at night lugging all my stuff. Once in the lobby I had to fight through about 30 Chinese tourists who were standing around blocking the counter. After checking in the pointed me down a hallway and said that my room was that way. I wandered around the corridors and eventually found my room about a 5 min walk away. The room was dirty and run down. The shower was a sprayer in a tub. No wall mount for actually taking a shower. Upon leaving the hotel the next day the door handle actually fell off in my hand. I handed it to the maid and left for good.
Reviewed June 15, 2016

Bhavesh P. from India
Business travelers
Stayed 4 nights in May 2016
Reviewed June 06, 2016

Carlos C. from Brazil
Families with older children
Stayed 4 nights in May 2016
Very good Hotel
we enjoyed to stay there, it was fun for our children
Reviewed May 29, 2016

Miryung N. from South Korea
Families with young children
Stayed one night in May 2016
not good not clean
not good not clean
Reviewed May 23, 2016

Simon T. from Switzerland
Solo travelers
Stayed 2 nights in May 2016
Pleasant stay
I had a pleasant stay at this hotel. Swimming pool is a plus.
Reviewed May 22, 2016

Dithabhat K. from Thailand
Stayed one night in January 2016
bad location
not good location and scary parking building lol
Reviewed May 20, 2016

Yuttana M. from Thailand
Solo travelers
Stayed one night in January 2016
I can fine look like this hotel in San area but cheaper.
Reviewed May 15, 2016

paul E. from United Kingdom
Stayed one night in April 2016
This should be reclassified from 3 star to 1 star
I have stayed here a few times in the past the last time was 6 years ago and it was ok but it has been neglected.I booked a superior room but it was not it was in desperate need of updating the bath was cracked and rusty,the shower hanging off the wall and the toilet worked intermittently.The water was always cold for both shower and washing.It is now full of chineese on cheap bus tours who are ignorant and arrive at all time of the night shouting and banging so be prepared for lack of sleep,at breakfast time you have to get past hundreds of them to get to the buffet breakfast and when you get there your only regret is that you didn't bring the dog because that is all the slop is fit for for cheap chineese tourists.The staff in the dining room even though there are too many of them are mainly intested in talking,playing on phones and watching TV,not serving.There are other hotels near and I would recommend staying at one of them
Reviewed April 28, 2016