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Excellent



based on 238 reviews
  • Cleanliness 9.4
  • Facilities 10.0
  • Location 8.0
  • Room Comfort/Standard 9.2
  • Service 9.4
  • Value for money 8.5
  • Food/Dining 8.5

Ralph H.
Australia
November 23, 2012
Well appointed resort with great service
Room was exceptional and the genuine hospitality of all staff
From the General Manager right through to the service staff, the personal level of care and assistance was first class. The rooms were exactly as described in the literature and 5 star in their appointments. The resort is situated in a quieter area, but still provides all beach and recreational activities. Highly recommended.

Jacqueline B.
United States
November 13, 2012
Secluded Hotel with Great Views
The pool was very nice, we were also upgraded to a large suite
The hotel room itself was very comfortable. The hills were a little annoying since we were required to call a buggy every time we wanted to go from the room to the lobby and back. Other hotels gave much better deals on booking tours and the staff could have been a little bit more friendly and accomodating.

Chong R.
Singapore
October 21, 2012
lovely hotel with excellent service and smile
excellent service. all time smile. taking care of all needs.
its really a good and wonderful experience to stay at ayara hilltops. we stayed 6 days and were well received and taken care since day 1. great accomodation. we stayed at courtyard suite. good view. complimentary breakfast has standard. excellent room service and housekeeping. great smile and greetings always. all minot or major details are well taken care! we love it ! next time we will be back and ayara hilltops is our choice!

Lai H.
Singapore
October 05, 2012
Lovely rooms but far from City
Ocean views and windy. Romantic place for young couples
travelling in and out of hotel is not convenient and hotel charged overly-high for one-way trips to Patong or Phuket Town

Dimitrios M.
Australia
October 05, 2012
Great hotel for couples with overlooking beauty
Quiet, spacious rooms, great view and beautiful beach
Stayed here at the beginning of October 2012. The rooms are very spacious and comfortable. Great location on the hill and Surin beach is really nice and has a fantastic stretch of restaurants and the best beach bar. Friendly helpful staff with a good swimming pool and spa. Would recommend this resort to any couple who want to stay at a more quiet and romantic location on a hill.

Sanjev R.
Singapore
October 05, 2012
Great hotel with wonderful view
Firendly staff, nice spacious rooms and just a short distance from the beach
It was a wonderful three nights at the hotel. The room was spacious and enjoyed the deck chairs at the balcony along with the jacuzzi. The beach was just a short buggy ride or for those who want to walk its a 5 mins walk down. The staff were all very friendly and helpful.

Chris B.
Belgium
October 03, 2012
Great Location
The Scenery and vieuw's.
Had a great stay with nice room and location. The only thing that botthered me little bit was the check in, to many questions asked and due that i did not have my voucher with me due that i booked by my phone i could not print the voucher, the staff did quit mysterious about it but was nicely solved after due to that i forwarded it to GRO the next day. The room very spacious but little dark due to all the wood used. No turndown service means no refill of drinking water for the day, so 2 bottle water for a 24 day is really not good enough for a hotel with that level and ratings.

Nicola M.
United Kingdom
August 20, 2012
Wonderful hotel with fabulous views
Quiet hotel with lovely pool, perfect for couples, hillside location, close to beach, approx 15 mins from Patong
the ayara is a beautiful hotel set in the hills opposite surin beach and close to a number of small local shops and restaurants. the rooms all have fantastic panoramic views of surin beach and bay. each bedroom has a spa bath on the balcony and a water feature outside the rear window (this can be turned off at night). the walk up to the higher rooms is a little steep but a free buggy service is provided. at night, you are serenaded by a frog chorus from the waterfall and small pond. staff are wonderful, very polite, and go out of their way to help whenever they can. there is an onsite restaurant which has theme nights as well as a main menu, and a buffet breakfast is served daily on the upper terrace. breakfast is a sumptuous affair with a very wide choice of cuisines including, fresh fruit, european, traditional 'british', as well as thai and indo-chinese selections. the on-site spa also has an extensive selection of services, with early evening discounts on selected treatments. the spa area also houses the gym and steam-rooms which are free for guests. for those wishing to travel into phuket city or patong, there is a taxi stand just across the road. the taxi drivers all speak very good english and have set prices for various locations. this price list is advertised to prevent query. they are also excellent tour guides and can be hired for private tours at reasonable rates. we asked one driver for restaurant recommendations, he made the reservations for us and each restaurant fully lived up to expectations. in short, we would definitely rebook this hotel in the future and recommend to other travellers.

YANG S.
Singapore
August 15, 2012
absolutely enjoyful stay with Ayara Hilltops
super-friendly staff
me and my fiancee were staying in the hotel for two days only due to tight schedule. however, these two days exprience in Ayara Hilltops gave us a fantastic and extrodinary enjoyness. especially the friendly staff in the resort, really makes me impressed. Ayara Hilltops will be the one and the only choice for me to stay when i go to phuket again in the future.

Fanahan B.
Ireland
August 15, 2012
Truly amazing experience.
everything. the staff are wonderful, the decor is beautiful, the food was great.
The staff were truly wonderful. The villas were excellent. Great decoration, water pressure, & facilities. This is a place I would go back to in an instant. We had a spa package which was of a very high level. Perfect aromas, lighting, everything. The pool and lounge area got plenty of sun throughout the day. Yes, there are steps (thus the name Hilltops) - which were not exhausting or overly strenuous. However, if you have mobility issues, there is a buggy available which, while not dropping you to the door, will bring you within a few metres of your villa. Taking taxis into Patong can get a bit expensive, but they do provide a number of shuttle trips to and from Patong. I really cannot recommend this resort highly enough. The staff were an experience in and off themselves. If you are looking for a place to unwind and relax - definitely stay here; you will not regret it.