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2015
Very good 7.7
Based on 8830 reviews

Agoda Verified Reviews

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Very good



based on 8830 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.9
  • Location 8.7
  • Room Comfort/Standard 7.6
  • Service 7.4
  • Value for Money 7.6
  • Food/Dining 6.9

Kathleen M.
Canada
December 15, 2015
Very disappointing in so many ways
The check out procedure was quick. The location was fantastic.
I never thought to ask for a non-smoking room. I've NEVER had a problem before. I got off the elevator on the 7th floor and the smell of stale smoke was overwhelming. It was even worse in my room. When I asked to be moved, I was told there were no other rooms. They offered to come "condition" my room, which they assured me would make it better. I had to call down to the desk twice to ask when this would happen. After an hour, they came to spray air freshener in my room - this made my asthma worse! I ate the buffet in the dining room. It was overpriced and the food was not good - lacked taste and the meat was very tough. I overheard the dining room manager tell another guest at the hotel to go across the road to the 7 Eleven to heat his child's food when he asked to have the food heated. Overall, the staff lacked any sort of supportive demeanor with the guests. I simply felt that they did not care! Choose a different hotel!

Tuck L.
Singapore
December 14, 2015
hotel stay review
location and breakfast
Pleasant

Fong Y.
Hong Kong
December 14, 2015
Location
Location clean price

LO L.
Hong Kong
December 10, 2015
Comfortable
Clean, price, location

Thomas P.
United States
December 10, 2015
Clean and Convenient
Cleanliness, location, staff
Very good

Renante C.
Philippines
December 09, 2015
Very good location
Location, price, convenience
Good

roda U.
Philippines
December 08, 2015
When traveling. . .
location, accommodation and food.
Afternoon shift front desk/reception staff were a bit rude and not so friendly.

jenner U.
Philippines
December 07, 2015
I dont like to stay in 25 floor.
I dont like the 25 floor need to use stairs. Staff at reception not very good in english. They also not approchable. They not expaline very well.

Agastya J.
Netherlands
December 07, 2015
Worst service
Location
No concierge to help you with your luggage when you enter the hotel. The you have to struggle through the doors that won't stay open. Very small rooms and beds. Elevators are too slow, have to queue up in order to reach your room. And very bad security and guest management. Had one incident with two drunk Chinese guests having a loud conversation in front of my door at 3am. The staff did nothing against it after I informed the lobby. So when I opened my door to politely ask the two drunk persons if they could have their conversation somewhere else, they began to shout at me. At one point threatening me and getting aggressive. No hotel security intervened. So I basically just waited on the hallway staring at them until they left. I really don't get how this hotel got a 4 star rating. Clearly most of the reviewers never had a four star experience. I wouldn't recommend this hotel if you're coming with your family or wife. It's very unsafe.

Daryl U.
Philippines
December 06, 2015
clean rooms and a hotel with good location
near mtr, accessible to shopping, clean
We enjoyed our stay at the hotel. Our room was clean everyday and the staff are friendly. The hotel was nicely located near the train station and also to shoping areas in TST - just cross Kowloon Park.