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Recent customer comments

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Very good

based on 6112 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

7.7 Mayan B.
May 08, 2014
Great stay, wonderful experience in Phuket
Great location with beach access, 2 min walk to central bar area and pool is great for hanging out
Stay was great, the hotel is nice and clean and in a great location. The staff wasn't very nice and attentive but other than that, the hotel is really worth the money

7.3 John R.
May 08, 2014
Comfortable stay. Pity 4 nightly beach fireworks
Location, Swimming Pool, Breakfast
Comfortable stay. Noise from beach fireworks very loud and can happen until 1,2am. Bring your mozzie spray also. Got bitten a lot

10 Mohd S.
Brunei Darussalam
May 12, 2014
Fun Exciting Memory
Beach Quiet Relax
It is great experience staying at this hotel, provide amazing swimming pool and close to the beach.

6.3 Patricia A.
May 15, 2014
Nice stay
Swimming pool, close to beach, very Nice staff.
Nice stay, hotel is quite big and well decorated. Room was not good at all: it had a very strong smell (superior room) and the shower was not working properly. Staff promptly fixed the shower and tried to solve smell issue. Another disapointment was balcony: the view is the background of some old builds and there were a scaffold attached and people working since early morning. No privacy at all and quite noisy. However, the swimming pool is amazing, as well as staff and only crossing street from beach.

6.7 david D.
May 13, 2014
staff not trustworthy .. left $400 cash on the bed
pool bars gym
on two occasions i have stayed here this year .. one time I left $400 on the bed when I left and staff never found it ... and second time I stayed I left expensive after shave and that was never found

8.7 Prashant P.
May 05, 2014
Awesome stay at Patong Beach
Location, Pool, Large comfortable room with great balcony view
Baan Laimai is located right in front of Patong beach. The location is very nice as there are lot of shopping options, massage parlors, convenience stores and dining place nearby. Even the Bangla road is a short walk away, but the distance is enough to prevent the insane loud music disturbing your sleep. We had a deluxe room with pool view which was large and comfortable. We could also see the sea and sunset from our balcony. While the room furnishing is decent, the washroom does not really look like a part of the room. The tiles and fittings seem old and the layout is just weird. While there is so much free space in front of wash basin, the shower enclosure is too narrow.Breakfast was good and the timing is from 6.30 to 10.30. Overall it was a nice stay with one major irritant. We had ourr flight at night and we wanted late check out. But they charge 500 Baht an hour for late check out which is absolutely ridiculous. At this rate, even if you stay for 4-5 h, you end up paying full night's charge. Crazy uncooperative people! Besides, some (1-2) of the staffs were rude and unattentive, and most of them can't speak,understand decent English.

6.7 Nicholas H.
May 03, 2014
Lovely place, shame about the staff
Great location and comfortable accommodation. Huge swimming pool, great for playing around and laps!
My stay was very short, two nights. I found the room to be clean and tidy. There was only a small safe - not big enough for my laptop. I ordered room service three times and each time the food arrived quickly and was still hot. For those wanting to experience the nightlife of Patong Beach, Soi Bangla is about ten minutes walk along the beach road. The only thing that let down the stay were some of the reception staff. It was potluck whether I was going to be treated warmly and respectfully, or be ignored or just be treated rudely.

5.7 Melissa T.
May 02, 2014
Location,affordable and breakfast
Acceptable but hotel can improve their services when dealing with early check,in or late check,out.

8.3 Manovie I.
South Africa
May 04, 2014
Good Location
Central location, clean and modern, on the beach.
Location was great. Breakfast was great. Room service was great and quick. Central for tour operators, shopping, and other restuarants. In walking distance of everything.

4.7 ROCKY P.
May 10, 2014
poor service of staff, poor breakfast
location centralised
bad mood, due to poor service of staff. never book this hotel anymore