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Very good 7.8
Based on 6159 reviews

Recent customer comments

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Very good

based on 6159 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

10 HE L.
July 17, 2013
It's very close to the beach. The food here is wonderful!
The room is very very big. But the beds are too small. I like the swimming pool! It's a very wonderful swimming pool!

7 Kerri-ann B.
July 16, 2013
Great location
location,large rooms, swimming pool
Restaurant was very good, breakfasts terrific and the rooms very spacious. The showerhead in the bathroom was very old and needed maintenance.

8.7 Ronald D.
July 16, 2013
Fantastic. We loved it as a family.
Location, staff and cost
We had a great stay at the hotel. The staff was friendly and did everything to make us feel welcome.

5.7 Sam B.
July 16, 2013
Great location but resort has room for improvement
Great location close to attractions in Patong, nice pool and the omlette station at breakfast was great!
Check-in and check out took some time - wouldn't accept my debit card and wanted a cash deposit of 3,000 B. Room was very musty when we arrived and house keeping failed to refill soaps and shampoo. Room service charged 60B for ice which was a bit rude given this is generally free of charge. The pool was very nice except for one rather large rat that frequented the area. Breakfast was nice particularly the omlette station - we didn't try the restaurant as it was far more expensive than surrounding areas. Would definitely recommend the Patong town area as a great place to stay if you want to relax, shop and explore in Phuket - but next time we will try somewhere other than the Baan Laimai.

July 15, 2013
Spectacular swimming pools and sea next door
swimming pool, locations, spacious room
our family stayed for three days, It's very good hotel with nice pools. The only thing is the staff is quite slow and not very flexible in room services.

6.7 Sam B.
July 15, 2013
Good stay but very noisy hotel
Nice room, Excellent pool and good breakfast
Our stay at Baan Laimai was ok but it was a very noisy hotel. They were renovating the hotel so there was alot of noise during the day. Also late at night there were very noisy groups of middle eastern tourists who had no respect for other patrons. The rooms were decent and clean and the bathrooms were good. The breakfast buffet was huge and was quite good. Great location on the beachfront close to Bangla Road and all the restaurants and shopping. All in all it was an ok stay but if you want peace and quiet I would look elsewhere!

July 15, 2013
good facility but service level very low
pool, breakfast
was ok, still some construction work ongoing, very nice pool area, service and room quality pur

5 Danielle B.
July 14, 2013
Would not recommend.
Large room. Good location. Easy to find.
The Bann Laimai looks good online but is far from what I expected it to be. It is well located but has little else going for it. Check in was slow and not well organized or very welcoming for Thai standards. We were in a group with four rooms booked and had emailed to check we were all on one floor. Upon check in we were told this was not avavliable even though the hotel was no where near full capacity. Our room in particular had a wooden floor and two pieces had buckled upwards creating a peaked tripping point on the floor and as it was in the middle of the room you could not avoid it. There was no cold water pressure to our bathroom yet the hot water worked perfectly and was so hot it scalded! The sheets were not the correct size to fit the beds and we often woke to just exposed mattress beneath us. The folder that would normally contain local info, hotel details, room service menu etc. was empty and the fridge in the room was mearly a cooler not a real mini fridge, so you could not keep drinks or ice cold. I would not recommend this hotel with such other great choices in close proximity.

7.7 James T.
July 14, 2013
Nice and comfortable.
Good live band in the restaurant. Good helpful staff. Good tour counter.
Nice overall stay. Room cleaning staff a little lazy in cleaning up the room. 1 negative point is mosquitoes in the lobby area.

5.7 Hock C.
July 14, 2013
Not worth the money
large room, great location, nice pool
Checked in was breeze, the room was spacious, facing the hills not the pool. Things get wrong when start to smell stuffiness in the room, sort of like wet and moldy smell. Didn't bother as we went out shopping n stroll along the beach. When i came back the smell got lesser as we put the airconditioning system to the full blast before we went out. However, we only found out the smells came from the pillow which was the source of the moldy smell, and the smell spread to the bed sheets and pillow case when we about to go to sleep. Called the housekeeping to change the whole bed linen, came only after around 15 minutes. they took away the smelly pillow but return in the next day with fresh case. The pest control is poor in this resort and ants and bugs is everywhere, the wardrobe door was faulty, something wrong with the ventilation in the room as we can see condensation of water is everywhere, even behind the side table, and bed side table. Will never come back to this hotel, as i filled in the feedback form and put into the feedback box at the check out counter on the 1st day but still in there when we check out. The feed back is taken lightly, so no point to feedback to them.