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Very good 7.8
Based on 6232 reviews

Recent customer comments

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Very good

based on 6232 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

Matthew W.
United Kingdom
August 19, 2013
Clean, nice pool area, perfect for a group
Pool, location,
Not spectacularly amazing rooms, but very clean and nice enough. Brekkie was really good and the pool area was really nice.

Fred L.
August 19, 2013
Stay was satisfactory.
Hotel is right on the beach. Easy access to tourist attractions by shuttle bus.
The hotel location is great. Patong beach is literally just outside the hotel. The hotel's outdoor pool is also very nice but there is no temperature control so it can get cold at night. Other than the location, I have several issues with this place. Check in and Check out takes far too long. Although they have computers, it seems they are tracking rooms by paper. I stood in line with others waiting for about an hour to check in and check out. It wasn't a long line either. They processed a few of us at the same time. They took our passports, took our information, did some paper work. Meanwhile we just stood there and they would tell us "just a few a minutes" again and again. There is a 3000B deposit and credit card is not accepted. Although the bathroom was very large, and looked like it was supposed to be very fancy, it seemed incomplete. It looks like somebody stopped building it 80% of the way. There was no hot water. The shower barely worked. It sprinkled drops of water. Everything is wet. The pillows are wet, the blankets are wet, etc... Phuket is quite humid so nothing dries and if you leave dry clothes out, they will feel damp. The hotel isn't "sealed". There's a big hole in the bathroom wall with a fan (used as a vent). Moist air and bugs come into the main room through that vent.

jan V.
August 19, 2013
Dissapointed with the service
Close to beach, nightlife and restuarants
The room was not cleaned each day, I had to ask for it to be done. The check-in and check-out was time-consuming with the staff not knowing what they were doing. We booked six months ago and had to wait for a room to become available when we got there. The bed was way too hard and the facilities in the room were non existent. The bar staff made you wait way too long to ber served even though we were usually the only ones there.

Siang F.
August 19, 2013
Room cannot be ready on time
Big room and expensive
Staffs were not attentive, room wasn't ready on time, not guest friendly hotel and staff never advise in advance about the extra charges

August 17, 2013
Nice hotel to stay in
Clean comfortable great staff

wong F.
August 17, 2013
people here are all very nice & friendly.
free wifi, easily get transport and near to the beach
good and nice hotel. good location. staff are friendly.

August 16, 2013
Fantastic location and swimming pools!
location,swimming pool and large room
The hotel was very big and impressive but the hiccup was the check in time was 2PM!We arrived around 10am and the staff at the reception was not very friendly. But overall i find the hotel a great find with large comfortable rooms and super nice swimming pools. The location was great as well as there is restaurants and shops just around the corner. The patong beach was jus across the road so its perfect for a beach holiday.

Balasubramanian G.
August 15, 2013
Excellent place
Value for money. good food, Accessible
Stayed with family and children. Great place to stay, nice food, highly accessible to all places. Value for money

August 15, 2013
Stay at the Baan Laimai
Centrally located, excellent food and serving staff
A decent stay, good overall, great staff generally. Not very organised at check-in however.

Susan T.
August 15, 2013
Not bad- be careful of the upgrades
Good room, great pool
We arrived late at night and was served but a fair little upstart - he told us that he gave us a room upgrade and we were directed to the front of the hotel, this is the older section, the rooms smelt really bad. We then went back to reception - complained and then was directed to the back of the resort where there has been renovations, room was great, bed comfortable, great view of the ocean and the pool. Close to the night life but far enough away so you can get a good nights sleep, the pool is great with a nice pool bar. Free wifi in the rooms. Breakfast was ok.