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2015
Very good 7.8
Based on 6232 reviews

Recent customer comments

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Very good



based on 6232 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

VIJAY K.
Australia
August 10, 2013
Average stay
Location, Swimming pool,
Average stay. Some of front office staffs are not friendly. We found they were rude. Very slow check in and check out. No bell service. You need to carry your luggage by yourself to and from room. Restaurnat had good food but overly priced. Good staffs at restaurants. Overall I would consider a 3 star property not 4 star.

Hendrik J.
South Africa
August 10, 2013
Best stay ever.
Location, design, pool
Excellent, we stayed in the villas. It was very good.Had a good ocean view. The breakfast was excellent and a very big and clean pool. We loved the bar at the pool sipping cocktails and listening to the hotel's band playing, all in all excellent and I will go back to the hotel.

Ryan B.
Australia
August 09, 2013
Wonderful Place To Stay
Location, Friendly, Clean
This is a beautiful resort located on the beach road, about A 700 m walk to Banglor road. Everyone is friendly here, rooms are clean and nicely sized. Friendly staff. Will be coming back to this hotel if I come back to Patong ;)

Selisa L.
Malaysia
August 08, 2013
Enjoyable and Great Location
Comfortable room, Great location to beach, food including shopping and fantastic pool design for the whole family
Will definitely come and stay in this hotel again. Great location to everything my family need during our holiday. There are great restaurants including fast-food chain on both sides of the hotel. The beach fronting the hotel was clean and beautiful. The hotel reception is spacious, rooms are comfortable, housekeeping service is fast, the restaurant food is good including great location fronting the beach. Most of all, the total price that I paid for this hotel through Agoda is a STEAL!!!!

GABRIEL O.
Singapore
August 07, 2013
2nd time here and loving it
Good Location, Attentive Staff, Good Food
Love the location, just beside there's scuba cat which is a really good diving shop and the food and massage around the hotel is awesome.

ding S.
China
August 07, 2013
good
good swimming pool,nice hobby,well located
not bad,very good location,easy access to the shoopping center,nice swimming,the desgin of the lobby is huge and mordern

Margaret C.
Australia
August 06, 2013
Lovely
Meals, Friends and Entertaiment for evenings
Very relaxing and was great to catchup with old friends we meet from last trip to Phuket

Rachel M.
New Zealand
August 06, 2013
First impressions count
Location, Beach, Restaurants
We enjoyed the location as was close to the beach but we thought the customer service and buffet breakfast was under par compared to hotels we've stayed at Bali. Would recommend for location only. The receptionist was not very friendly or that helpful.

connie M.
Australia
August 05, 2013
good location, bad service, noisy hotel.
location was very good, close to beach, large resort, close to all shopping facilites.
This resort is pretty cheap to stay at and the location is very good. It's across the road from the beach and walking distance to all restaurants, shopping, bars and mall. Unfortantley, the reception staff don't smile, are not friendly, don't go out their way to make you feel special, they are blantly, rude. During check-in we had heavy bags and I expected some help to our room and a map, however the rude reception lady, just pointed to where the room was and said we had to carry our 3 suitcases ourselves. We even got lost going to the room, as there is ridiculous lay-out of the resort. We had to carry our bags back to reception to get help :( Another negative, It's so noisy. They have a live band playing downstais and you can't shut this noise out. the balconcy doens't do any justice. The room was so loud, i couldn't hear the TV on the loudest volume. Not very relaxing place to stay. We even ordered room service, i called and placed an order, they said it would be 30min. I waited and called back asking where it was, and they said room service had finished and because they never got my room number they cancelled my order. I find this such bad service. The buffet breakfast was horrible, the staff don't even acknowledge you, they just look down at you, as if they hate their job and you as a customer. This resort was just a horrible experience, if you are desperate want to save some cash and just want a cheap hotel in the best area, then go for it. But the noise will keep you up all night and the bed is rock hard and so small. The rooms are like old libraries, smell old and stale and the there is no hot water. The shower had no pressure and its like drips down your back. make your choice wisely, i don't recommend anyone stay here, unless you want just one night on a budget.

yafei J.
China
August 05, 2013
Bad experience for the staff
beach front , restaurant , centrally located in patong beach
Generally it is a ok stay but there is one thing i think is really bad to customers . The staff is not allowing the guests' friend to come to their room for a visit and threaten them to fine 1000 Dollar if they go to their room . what a crap rule ? It is definitely a threaten .