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Recent customer comments

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Very good
based on 6115 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

7.3 John H.
January 22, 2013
Great Location - Family Friendly
Proximity - Close to beach, money changers, convenience stores, restaurants, transport and market stalls
Stayed early Jan 2013 Family of 5 (19yo and 18yo shared a room while 8yo slept on a portable bed with us at no extra cost) Yes there is a band that plays till midnight - so what, this is Patong and it is part of the craziness of the place. We weren't in a health retreat or spa in the mountains so this is kind of expected. We sat on the balcony looking down to the band most nights and enjoyed the noise but maybe some double glazing would help the precious people sleep in the rooms nearby. There also was some construction and renovations. This didn't bother us as we were out most of the daylight house and then some. The included breakfast was good but there was NO egg chef. I was disappointed. WiFi is good although the kids reckon the speed is a bit on and off. The range is great and extends well onto the beach. There is a 24hour convenience store adjacent to reception on Soi Kebsub for all your necessary hydration and liquid entertainment purchases. Dont bother taking duty free spirits as the RTD's and Dad Juices are dirt cheap.

8.7 Paul G.
January 20, 2013
Fantastic hotel all round
Directly across road from beach. Close to restaurants, Banglar Rd, markets and shopping
Although we had already read the reviews for this hotel we were very pleasantly surpised. The hotel is in a perfect location. Directly across the road from the beach, only 7-10 mins walk from Banglar Road and approx 20 mins walk to Jungceylon Shopping Centre. The street to side of hotel is closed to vehicles so you are able to walk out into a quiet street to walk to markets, restaurants and shopping. We were located in a room on the top floor at rear of the hotel. Couldn't have asked for a better location. Even though we had limited views from our balcony the room was very modern, spacious and clean. We did not hear a noise at night as well away from front street and traffic. The buffet breakfast was by far the best we experienced during our stay in Thailand and the location looking across to ocean was hard to beat. If staying again I would pay a bit more to stay in rooms with balcony view of pool and would recommend a room toward the rear of the hotel to be away from traffic noise (as we were). The pool area is fantastic, as mentioned the water temperature is a little cooler due to shade for part of the day but just what you need after a hot humid day on the streets.

8.3 Matthew C.
January 18, 2013
Great Location in the heart of Patong
Restaurant. Beach Front, Location Location Location
Fantastic Location, beautiful hotel with great facilities and friendly staff. Good food at the beachfront restaurant with nightly entertainment. Fabulous Pool and is directly across from the beach, close to all shopping needs. It was very noisy into the early hours of the morning due to the location.

5 Monica C.
January 15, 2013
Good location, fair hotel, over priced
location of the hotel and its pool
The hotel is reasonable at best. The rooms have an unpleasant odor. The floor boards were warped, uneven and coming up off the floor and groaned loudly when walked on. There was no hot water on two occasions, no cold water on another occasion and no water at all on yet another day. The towels were inconsistently replaced.The bedding was not replaced everyday. The mini bar was only re-stocked once in two weeks. The pool, whilst lovely, was partially covered by a temporary stage for 10 days. The construction and dismantling of this stage also generated much noise. The thermostat on the AC did not work. The hotel charged several hundred dollars for a compulsory non refundable new years eve event which did not even include alcohol. The food on the night was pretty good but the entertainment was ordinary and most of the guests left well before midnight. My Chinese-Australian girlfriend was questioned every night we came back to the hotel by hotel security. The hotel is in a great location, the staff were courteous and approachable, but considering all the problems, was definitely not worth the money.

8.7 Zulfahmy K.
January 16, 2013
Relaxing and great location
Nearby to shops and sea...
A wonderful experience to have for a getaways. Simply relaxing and feels like heaven with the view and the calm sea. Services and facilities are just fine. Lots of shop nearby and a minute away to Patong main beach. Breakfast is simple yet sufficient. Friendly staff which aid guests. Great place to unplug. Definately will return for more relaxation time

7 Eric E.
January 09, 2013
huge hotel with spacious rooms
spacious room
this hotel offers huge room capacities (>250rooms). The lobby area is very open. However, construction works are not completed on several floors.

8.7 vivek A.
United States of America
January 09, 2013
Great location
Swiming pool, proximity to nitelife, shops and beach
Decent hotel, nice big rooms, good breakfast, but little expensive for a three star. I had a delux room with pool view, could not see ocean though. The best thing about this hotel is location which is why I picked it up and was not dissapointed. But still feel pricy for the amenities it provides.

7.7 Peter S.
January 25, 2013
Really smart hotel in a great location
Across road from beach and close to great restaurants
this is a good family resort. the staff are friendly and helpful. rooms are modern and well equipped for a family stay.

9.7 Joanne C.
January 14, 2013
great hotel and excellent service
ideal location handy to everywhere
We had a pool access room which was great and would definitely get again. Hotel was lovely and staff exceptional. We stayed there last Christmas and New Year in a pool view room which was good but chose a pool access room this time which we loved because we have 3 children as it was more convenient having the pool just outside our room. The buffet breakfast was great with plenty of variety for everyone. beach is just across the road and shopping everywhere close by. Nightlife within walking distance. Would not stay anywhere else in patong beach.

8 Jeannine H.
February 01, 2013
Great location, friendly staff, good food
Location, good quality meals
Enjoyed stay but was disappointed that the hot water was not hot. Had cold water entire time.