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2015
Very good 7.8
Based on 6162 reviews

Recent customer comments

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Very good



based on 6162 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

8 Ramon U.
Netherlands
February 19, 2013
Overal not a bad choice
Great location right at Patong beach and a short walk to Bangla Road's nightlife
I have stayed in this hotel in January 2010 when it was under construction (it was cheap). I decided to book it again for my most recent trip because of the great location; you are right at Patong Beach! The bad thing about this hotel it it's incredibly confusing layout and design; you need to cross the entire hotel to reach the front desk if you enter from the beach-side; many obstructions in the building to reach your room (doors, steps etc). It appears that the hotel consists of multiple buildings linked together in a poor way. The rooms are clean, but if you have the Sea View rooms there is a sharp increase in noise late night because of the entertainment and traffic.

8.3 Ngoc N.
Vietnam
February 18, 2013
Convenient hotel for everybody's choice
Lovely restaurant with large beach view; a minute walk to shoping area
It is 2nd time I booked hotel in Agoda web page. Agoda's offer was quite low for such lovely and comfortable hotel. We and a friend's family spent 4 nights in Baan Laimai Hotel. My first impression was the hotel occupies big and most convenient slot in Patong. Everything for our needs were around. A designer of this hotel was very wise when putting the restaurant in the whole beach front and the reception in the back side that closed to shoping area. The swimming pool was very friendly because it is accessiable for all rooms in the first floor. The floating bar was a fun stop in a long swimming around the pool. I will chose Baan Laimai when I come back Phuket. I will also reccomend my friend to stay in this hotel. Thank Agoda for cool offer!

10 Deborah P.
Australia
February 18, 2013
wonderful hotel
large rooms. comfy beds. good food.area
Large rooms enough space for my 26 year old daughter to spread her things around.comfy beds.great shower.great wrap around pool with water bar.wonderful staff great service.great breakfast area plenty of seating good breaky options and late breaky 11.00am which is great if you want a lie in.Hotel also makes a really great hawaian pizza and other great food of cause.all in all a great hotel I would definatly stay there again and would recommend it to friends.

8.3 Tan P.
Singapore
February 18, 2013
Good Location
convenient to both beach & shopping area within walking distant
Booked the hotel with breakfast and they served till 11am, so we can skip lunch... very good location to access to both beach & shopping area.

6.3 Nam N.
Australia
February 18, 2013
Great pool, customer service could be better
Pool was great. Beach is right across the road, albeit it is a very busy beach for tourists.
we had a deluxe pool view room with breakfast. customer service was not so great though, some staff at the front desk ignored you when you were waiting patiently in line for them, but they served people who just pushed into the front of the queue! one of the female staff at reception looked annoyed because you were disturbing her. had to contact housekeeping for toilet paper and it never arrived.contacted housekeeping for towels and then ended up with 3 lots of towels, i guess communication between staff isnt the best. on the other hand, breakfast buffet was great, a lot of variety. pool was excellent as was always cleaned on a daily basis. room service food was reasonable.

8 wang X.
China
February 18, 2013
good room, good pool, close to beach
nice pool, big room
good for family stay, good breakfast, very close to beach

9.7 Varatharajasingam S.
Singapore
February 16, 2013
Fantastic location and a fantastic hotel
great pool, just across the beach
The hotel environment was very relaxing with a fantastic pool. The pool sides were lined with Jacuzzi and event have a pool bar. Get the room with the pool access, which i will do on my next trip. Breakfast is good as well. Cross the road and the beach is there. There is a lot of shopping around, bars and the infamous Bangla street is just 10 mins walk away. The jungceylon shopping mall is 15 mins walk away. After 6pm each day there will be many carts that come out selling authentic Thai street food. This is a must see and must try! A lot of bars, restaurants just outside the hotel.

8 Yu T.
Myanmar
February 15, 2013
good service
bar in the pool
good, want to stay next time. will book next time.

5 Lay N.
Singapore
February 15, 2013
I'll not choose this hotel for my next visit
The room is spacious especially the toilet.
My daughter and I were disappointed with our stay in this hotel. The staff is unfriendly and impatience. Aircon was down during our 1st night. No hot water for shower. Finally aircon was fixed but not the hot water for shower despite I'd approached the staff for few times. Too many mosquitoes in the room. My girl was badly bitten. She had to hide underneath the blanket once we were back in the hotel room.

9.3 UPHAR G.
India
February 15, 2013
Lovely hotel with great service and great location
Location, Service
The stay was comfortable and the service was impeccable. Even the breakfast spread was nice. The location of the resort, right at the beach makes the stay even cooler.