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Very good 7.8
Based on 6162 reviews

Recent customer comments

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Very good

based on 6162 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

7.7 Moath D.
January 18, 2013
Lovely hotel, but slow service.
I liked the location of the hotel at Patong beach.
This the second time I stayed in Baan Laimai, but this time I wasn't satisfied with there service, we forget the password of the safe box, and this took 1 day to be solved.

7.3 Moath D.
January 18, 2013
Great location with normal service.
Great location at Patong beach, where you can go to the sea activities.
this is the second time we stayed at baan laimai, but we didn't like their service this time, even if u want to iron your clothes you have to go to the ironing room and its too hot, before they used to offer you an iron at your room.

8.7 Zulfahmy K.
January 16, 2013
Relaxing and great location
Nearby to shops and sea...
A wonderful experience to have for a getaways. Simply relaxing and feels like heaven with the view and the calm sea. Services and facilities are just fine. Lots of shop nearby and a minute away to Patong main beach. Breakfast is simple yet sufficient. Friendly staff which aid guests. Great place to unplug. Definately will return for more relaxation time

5 Monica C.
January 15, 2013
Good location, fair hotel, over priced
location of the hotel and its pool
The hotel is reasonable at best. The rooms have an unpleasant odor. The floor boards were warped, uneven and coming up off the floor and groaned loudly when walked on. There was no hot water on two occasions, no cold water on another occasion and no water at all on yet another day. The towels were inconsistently replaced.The bedding was not replaced everyday. The mini bar was only re-stocked once in two weeks. The pool, whilst lovely, was partially covered by a temporary stage for 10 days. The construction and dismantling of this stage also generated much noise. The thermostat on the AC did not work. The hotel charged several hundred dollars for a compulsory non refundable new years eve event which did not even include alcohol. The food on the night was pretty good but the entertainment was ordinary and most of the guests left well before midnight. My Chinese-Australian girlfriend was questioned every night we came back to the hotel by hotel security. The hotel is in a great location, the staff were courteous and approachable, but considering all the problems, was definitely not worth the money.

8 Mengzhou H.
January 15, 2013
Good Location
Near the beach and city center
Arrived at night and entered through the back door - first impression was not so good But the room has a good view of the pool and the beach is near by Staff performance is so-so

5.3 stephen C.
January 14, 2013
We were not impressed with our room.
Pool and restaurant were very nice
Took an additional 3.5 hours to get a double bed put in our room after asking the staff three times after we checked in. Also the room had a strange smell about it . Won't be staying there again.

7.7 Alastair S.
New Zealand
January 14, 2013
Great location, nice pool!!
Pool, location
Nice place, quieter end of patong at night but still only five minute walk to bangla road

9.7 Joanne C.
January 14, 2013
great hotel and excellent service
ideal location handy to everywhere
We had a pool access room which was great and would definitely get again. Hotel was lovely and staff exceptional. We stayed there last Christmas and New Year in a pool view room which was good but chose a pool access room this time which we loved because we have 3 children as it was more convenient having the pool just outside our room. The buffet breakfast was great with plenty of variety for everyone. beach is just across the road and shopping everywhere close by. Nightlife within walking distance. Would not stay anywhere else in patong beach.

10 Kevin T.
January 13, 2013
Stunning hotel inside and out service with a smile
Stunning resort, great location, rooms are beautiful
- Rooms are so clean and big - GREAT VALUE FOR MONEY - So many TV Channels to choose from - Rooms are beautiful - Great view - Pool is great, beautiful - Staff are very friendly - Breakfast buffet great variety - Located in the heart of Phuket - 5 minute walk from Bangla Road and close to food (maccas), drinks, clubs, shopping (watson), coffee (starbucks), travel exchange, laundry service - Right across the road from the beach! - Overall, very happy

7 Sudarsu T.
January 13, 2013
lovely hotel
close to beach
nice hotel, nice and big room, great breakfast, still under renovation a little bit dirty but after all nice to stay their.