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Very good 7.8
Based on 6226 reviews

Recent customer comments

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Very good

based on 6226 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

Oliver F.
February 09, 2013
A haven of a hotel in a horrible part of Thailand!
Pool, rooms, breakfast, staff
Patong is a horribly overdeveloped tourist spot - however if you *must* stay here then the Baan Laimai acts as a great haven to escape the madness on the streets and beach front. The pool here is superb - kind of a moat surrounding a sunny and palm-tree dotted deck-chair area, great for kids. The pool bar is good, and while prices are high for Thailand they are still on-par with what you'd pay in a bar nearby. The rooms were really nice and modern so long as you have the Deluxe or better (includes window and mini-balcony). Some guests complained of the hotel band (which was great!) being too noisy, so it might pay to get a room away from the front end of the hotel (we never heard them). Breakfast is very good, and room service 'basics' were surprisingly cheap and good - 150baht for a cheeseburger delivered within 15 minutes made us very happy! A few areas of the hotel appeared somewhat under construction at the time we stayed too, but it's a very new hotel so I guess they're adding the finishing touches!

South Africa
February 08, 2013
stunning hotel
Reception area - outstanding!
Spacious rooms,balcony,overlooking the pool and partial sea views and very clean and ultra modern

Renee F.
February 08, 2013
Lovely hotel and even nicer staff!
The pool was second to none and the cocktails were amazing!
The staff were very friendly and one of the men who works at the pool bar is hilarious. He does tricks whilst shaking up cocktails. The pool was beautiful and the cocktails like the Mai Tai in the pineapple and the Coconut Dream (?) in the coconut!

Tanuj T.
February 07, 2013
Great location but understaffed
Great location, huge pool, excellent live band at dinner
Excellent stay enjoyed every moment of it. The he pool is huge and you just need to walk across the road and you're on Patong beach. The live band at dinner is excellent. The food is also not expensive The breakfast spread is excellent. The staff is a little rude but yoyvget over it once you're inside

Philip R.
February 05, 2013
The service & food was terrible. Pool was good.
The swimming pool was the only redeming feature.
The staff here don't know what customer service is! They have no idea and don't care. everything takes a long time, they argue. 3 trips to the counter over a converter that was faulty. I had to speak to 3 different people at reception because they didn't understand the word pool! The breakfast was free and I can see why. I went elsewhere and bought my own. Rooms a big but cheap and poorly maintained and noisy all the time.

Fadly Y.
February 05, 2013
Clean and spacious rooms
Infront of the beach
rooms was very spacious and clean. comfy bed. however, my request to change the flickering light was not done despite asking twice. got a free upgrade to deluxe pool view upon check-in for all 3 rooms booked. will return to this hotel.

John L.
February 04, 2013
Great location but needs a little love
The Hotel is good value for money but needs some love & attention with regards to maintance.

Linda T.
February 04, 2013
Beautiful resort
Great rooms, staff, pool and location.
We love staying at Baan Laimai Beach Resort. This is our second time staying here. The reception area is new and looks great. The staff are professional and friendly. The pool is a highlight and the rooms are lovely. The pool bar staff are friendly and make good cocktails. The cleaners are lovely and do a wonderful job. It's close to everything and across the road from the beach. Breakfast was pretty good. But I prefer the fresh egg making like last time. We will stay here again when we next visit Phuket.

Melissa H.
February 04, 2013
Great location but cold showers
Location, pool
Stayed with teenage children in old part (rear) of hotel. Bathroom requires an upgrade, outlook dismal. Medium cost hotel, paying for location right in town on beach. Showers were cold morning and night (others in hotel had same issue). Pool and pool bar were good. Service of staff also good.

eder S.
February 03, 2013
very good hotel with older children
very good breakfast good choice of rooms for every budget
we had a great time at this hotel great entertainment great pool if we had a problem it was fixed with out delay staff were very friendly and always happy.