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2015
Very good 7.8
Based on 6219 reviews

Recent customer comments

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Very good



based on 6219 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

James O.
Australia
January 11, 2016
Room is large but has smell of dampness
Close to Patong beach & the shopping and restaurants
Stay enjoyable but room felt damp & bed linens unfresh

Alastair A.
Australia
January 09, 2016
Great hotel, except for the other tourists
location, facilities and staff
It was a great hotel, with good service, helpful staff and good facilities. Even though the hotel is a 'resort', it isn't a place to stay if you want to relax. It is in the middle of a loud and busy district more suited to people wanting to party and drink. The hotel has large 'no smoking' signs at all entrances and in all rooms, so it was disappointing that so many other tourists ignored these signs and smoked on their balconies and around the pool.

rajiv J.
India
January 07, 2016
comfortable
location location location
It's a nice property with great location.

Jason S.
Canada
January 07, 2016
Very nice resort hotel across from patong beach
Breakfast buffet, room balcony, location to patong beach
Really enjoyed my stay, was beyond my expectations. They upgraded my room from a non window to a balcony room overlooking the courtyard and pool. The room size was big and really nice and cold air con. Only complaints was low water pressure and lack of hot water for showering and really really poor in room wifi, takes 5min just to connect and speed is even too slow to check email let alone surf the web. However the breakfast buffet was fantastic with nice selection of both Thai and western and hotel staff provided excellent service. Some days you can sleep in and room cleaning will not bother you and work all day and night so never feel rushed or the need to leave the room. I really like this as most hotels around the world will urge you to leave by noon to clean your room and if you sleep in the chance of getting your room cleaned late in the afternoon is slim. Also really enjoyed the wrap around pool, very spacious and never overly crowded. Would definitely stay here again in the future.

PAUL M.
New Zealand
January 05, 2016
LOCATION , LOCATION
LOCATION , MIDDLE OF TOWN. BIG HOTEL.
BIG HOTEL , BIG POOL , GREAT LOCATION , VERY POOR WiFi . VALUE FOR MONEY

XIAO S.
Singapore
January 04, 2016
The worst customer service
location, location, location
I am a travel enthusiast,this the worst experience, 2 young child stay with us in a room, customer call to room say "you room only can stay for 2, you have open a room for them, if not we will call police", Actually, I do not mind pay for one more room, It makes me angry is that they use threatening words. in the 4 days,I heard the customer service at least twice a loud argument with the customer. An unpleasant Christmas night!!!

DEEPAK S.
India
January 04, 2016
Great Place with Children
Pool, Room Size and Restaurant Lounge
I would definitely recommend Baan Laimai to travelers. 5 * to location, virtually everything is stone throw distance. The only flip side is shape and condition on white towels were bad, Room a bit soggy or smelly but carry your room freshers as usually in Thailand it happens due weather and as hotel is on the beach road. My Kids , even myself was very happy with pool and its serves. A crew on bar called "Mandy" was great. B/fast was fine to good as they change some dishes every day, but usually same. I love the atmosphere the 24x7 free cold water and tea was awesome. I would definitely come back to this hotel.

Ma. G.
Philippines
January 04, 2016
Phuket Family Holiday
Great locatiion, great breakfast buffet, friendly staff
Had a great stay and family enjoyed the holiday break.

Md. B.
Bangladesh
January 03, 2016
Good Hotel
Nice buildings, dining good, staff friendly
Good

belinda P.
South Africa
January 02, 2016
Location
Close to everything. Good layout of buildings
Suited my needs perfectly