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Recent customer comments

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All reviews (6115)

Business travelers (143)

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Very good
7.8
based on 6115 reviews
Hotel Condition/Cleanliness
7.7
Facilities
7.9
Location
9.0
Room Comfort/Standard
7.6
Staff Performance
7.5
Value for Money
7.7
Food/Dining
7.5

6.4 Jacob H.
Australia
May 06, 2016
Ok but thats it
Its average there, the rooms are big and clean but there was no hot water and the staff are hopeless if you need any help, couldn't even extend our stay another night without me going online to re bòok. They also pointed us in the complete wrong direction to get to our room when we checked in and there was three of them there talking to us!

6.8 adam Z.
United Kingdom
May 09, 2016
Great pool but sadly poorly maintained
This used to be one of the best resorts I had ever stayed at, the pool is amazing with loads of mini spa facilities throughout however all but 1 set are now dysfunctional. While I was there many of the other guests would blast their own local music as loud as possible trying to out do others trying to do the same, spoiling the peace and tranquillity of all other guests, the staff did nothing to deal with this. I even once observed a staff member walk up to someone smoking in a no smoking area and hand them an ashtray. Some guests were in the pool until 1am playing music and shouting loudly, again the staff did nothing. I truly am upset with the way this place has declined, it was once the only resort I would have considered in Patong. Sadly now I doubt I would return.

9.6 Ralph B.
Philippines
May 11, 2016
we had a blast!
stayed for 4 days and 3 night. food was great and room is spacious but above all location is adjacent to patong beach. Staff were helpful. i highly recommend this hotel.

8.4 franky C.
Indonesia
May 11, 2016
Excellent
Room need some decorative but overall it's a good ambient especially on the pool and lobby side.

10 Emad B.
Bahrain
May 04, 2016
Location and ease of access
The location is very nice ... close to big collection of restaurants and services

8.4 James K.
Malaysia
May 06, 2016
Friendly staff, nice pool acces rooms
I've repeatly stayed at Baan Laimai every time I visit Phuket. The only thing is they have change is not to charge extra for visiting guest but just register in for security reasons.

8 Michel-Alain P.
Switzerland
May 02, 2016
Good stay
Went with couple of friends. Location is great. Rooms are clean

6.4 Paul M.
United Kingdom
May 05, 2016
C
H

10 thuy H.
Vietnam
May 16, 2016
Perfect
No more words, only one word to say: Perfect

10 thuy H.
Vietnam
May 16, 2016
Perfect
Perfect