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2015
Very good 7.8
Based on 6291 reviews

Recent customer comments

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Very good



based on 6291 reviews
  • Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for money 7.7
  • Food/Dining 7.5
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Mark H.
United States
July 30, 2016
Great stay
Excellent pool, close to beach, and a short walk to rent motorbikes to get around more easily and explore.

abdulrhman A.
United Arab Emirates
July 28, 2016
It was good hotel
.

Paula D.
Australia
July 28, 2016
Devastated with our Stay!
We have stayed with Baan Laimai before and loved it. This time we took friends and were keen to show them around and give them a good experience. It was horrible. The rooms we were given were terrible. Deluxe Balcony Rooms with mould and view of rubbish and broken down brick walls. Was horrible. The floor was uneven and looked 100yrs old. They wouldn't upgrade our room and were quite unhelpful, even though I had stayed before and was bringing back repeat business and friends. We had to pay to upgrade another 8000thb - we paid. The room was better but not great and our room smelt so bad of mould that I got sick from it, we had to wait to get a new room which was better only mildly better. The smell of the room was horrendous and I felt terrible on my holiday. They would not refund my upgrade price at all - offered me 800thb or free transport to the airport. By this stage we were over arguing with them and chose the free transport. I will never stay there again. For the price, the rooms are extremely run down and hardly any hot water, TV signal was fuzzy and the mould and dampness in rooms is bad. Customer service needs to be improved, the food and bar staff were lovely though. I never complain but this was bad and it impacted on our time spent in Patong.

Anupreet S.
India
July 28, 2016
Its very good
Good service, in front of beach, in market

IRENE A.
Philippines
July 27, 2016
Beach front resort just across Patong beach
Stayed here for 2 nights with my partner. Love their pool. Enjoyed talking with their Filipino front desk clerks. Just a few blocks from Bangla Road. Plenty of vendors along the side streets. I enjoyed our stay here.

Troy W.
Australia
July 27, 2016
Good stay
Was a good stay staff where great breakfast good but no massage at the resort? Room a little tired but big rooms bathrooms tired

Junting L.
Singapore
July 26, 2016
Not sure
Surprised on 2nd visit. The room I was given, Soap dish, rain shower head was mouldy. Cup for tea is also stained after I rinse it and put tea bag and hot water in. I can see the stain.

Swapnil P.
India
July 26, 2016
Nice to spend time in Phuket
Nice location, nice stay

Scott L.
Australia
July 25, 2016
Poor staff
Really disappointed with the housekeeping staff, had to ring many times and they still didn't come to our room to fix some problems we had.

Supansa D.
Thailand
July 25, 2016
bad service
staff never returns when we request some help. room very old not get what we paid for. big dissapointed