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2015
Very good 7.8
Based on 6155 reviews

Recent customer comments

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Very good



based on 6155 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Staff Performance 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

9.7 Norbik I.
Malaysia
March 17, 2015
good hotel for money.
hospitable, good location, good environment
Very good

9.3 Sharon L.
Singapore
March 17, 2015
Spacious hotel & roo
The swimming pool and the room
The stay was fantastic. I love the spacious room. However it will be good to have more than 1 staff at the front desk. The poor lady had to attend to so many customers who needs to check in (including me), answering phone call & attending to enquiry. It kind of slow down the whole process. The breakfast was bad. Food is tasteless and not much variety. That was abit disappointing. Otherwise location, room size, pool is awesome! Patong beach is just across the hotel, very convenience.

7 Megan P.
Australia
March 16, 2015
great location & pool / bar facilities
Location, facilities, food/drinks
Great location & pool / bar facilities. Food was expensive but really good quality & delicious. Breakfast buffet was pretty average. I wouldn't include it in the room next time, I would eat somewhere else. Staff at reception were terrible. They were rude and didn't serve you without making you feel you were an inconvenience. A smile goes a long way, but I didn't get a single one. Some bar staff were also not very friendly, but very attentive. All staff made the cocktails differently also. Very inconsistent. The pool also had very sharp broken tiles/bolts in the bottom everywhere that cut our feet more than once. The beds in the room were also very hard. Other than that rooms were pretty good... Cold aircon, hot shower, clean... Can't ask for much more than that. I would definitely stay there again though.

9 Ivy U.
Philippines
March 16, 2015
good hotel,perfect location but lousy FO staff
pool, location
this is actually a very good hotel already for the price we paid. location is perfect, 2-5 min walk to Patong beach, 5-10 min walk to Bangla road. room is big, we have balcony overlooking the pool, pool is huge and wonderful, waiters are nice especially Ram (or ron?) and the conscierge too is nice ( the guy with 2pm-11pm shift). only problem is the front office staff. they are really not nice. it took me a while to check in. funny thing was, upon check-in, the girl said to us " 2 single beds with pool view" and we said yes. when we got in the room, it was 1 king-sized bed ;)

8.7 Mark G.
Ireland
March 15, 2015
Perfect location
Location , food , staff
We had a fantastic stay at baan Lamai we will definitely returning again location is perfect very central staff we super nice ...a lovely swimming pool and a very friendly atmosphere . We had only 1 issue which put a bit of a downer on the holiday ..the checkout system is very poor and takes a fair bit of time and the checkout lady was not very friendly and the checkout took about 30 min and we had a taxi waiting to go to the airport

10 Philippe G.
Switzerland
March 15, 2015
Nice place and nice pool
Pool, food, beach
This is a nice hotel. I will be coming back to this one!

9.7 Sharmina G.
Philippines
March 14, 2015
Great hotel for solo travellers!
The location was great. Staff was super helpful. Convenient in coordinating with day trips, taxi etc.
The hotel room was big and very homey. I had a very good night sleep. Location was near everywhere and bery convenient. Best this is that it's right across the beach!!

8.3 Suresh S.
Malaysia
March 13, 2015
Checkin
Pool, clean room and courteous staff
As the hotel has only a few fulltime staff...and the rest trainees.....it does take ages for them to check u in...so for someone coming in to Phuket who just wanna get done with their check in n out of the hotel will be disappointed. ...it took like an hour or so to check me in.

7 Eeleen Z.
Singapore
March 12, 2015
worth e value... will consider baan laimai again
BIG room, Good location, poor service n staffs
quite enjoyed my 5D 4N stay. only bad was alot of mosquitos in the room. love the big room and balcony pool view. hotel location is VERY good. near beach (5mins) and jungclone (15-20mins). alot of shops juz outside hotel. love it alot. counter staffs SUPER bad, attitude, slow, act busy. when checkin in staff actin busy. did not wan to attend to me and there was a VERY long que. during check out is also the same. these staffs r taking their own sweet time acting busy n try to avoid attendin to visitors. bad experience in e morning when bookin taxi from hotel to airport. staff took THB 1,400 from me and did not give us any receipt. in e evenin 5pm we when to hotel lobby to wait for our taxi we booked at 5.30pm.. 5.35pm taxi still not arrived. tried our very best to get hold 1 of e counter staff to check for us on our bookin. to our horror, mornin staff DID NOT make the bookin! she took our $$$..! so PLEASE REMEMBER to take receipt from staff when ever u pass them cash. love their pool and pool bar.

8.3 Teff N.
United Kingdom
March 12, 2015
Not so friendly
Room location comfort
Not so friendly about front desk staff.