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Very good 7.8
Based on 6229 reviews

Recent customer comments

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Very good

based on 6229 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.7
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

shao C.
February 11, 2015
very poor reception staff
booked for 3 nights via agoda and commented that i required airport pickup (provided arrival plane number and time) but no response from the hotel. called the hotel 1 day before and was told that nothing was arranged and had to pre-paid for the airport transfer and can only book through e-mail. in the end, went for a private airport transfer.check-in process was very slow given how the reception staff gets interrupted by other guests who are just making enquiries. they could have done a better in getting the check-in process done rather than attending to all guest simultaneously. the check-in process took about 20 minutes and i checked-in at around 3pm only to find that the room wasn't ready (i say most of the room wasn't ready even though it is stated clearly to guest that check-out is at 12pm). they upgraded me from a pool view room to a sea view room. i read online about avoid getting rooms near the restaurant because they have a live band that plays everynight till about 12am. so this upgraded sea view room is right above the restaurant. don't suggest getting the sea view room unless either 1) you are a heavy sleepy or 2) you don't get back to your room before midnight. room was old but still okay. the resort does not provide complimentary toothbrush & toothpaste! a 4-star hotel and you don't provide such basic stuff? decided to book the airport transfer from the hotel reception on the first day but was told that 3 days was too early to book my departure transfer and told to come the day before my departure to book again. so went early in the morning (8am) the day before my departure to book airport transfer but was told by the reception staff that she does not know how to book it and no one are around to help her? seriously? managed to book the transfer in the evening with a not very attentive reception staff again. even though the location is good, but i think i will go for other hotel/resorts if i was to come back to phuket again.

paula M.
February 11, 2015
great resort and good location
room location was great
Great location..quick check in ..highly recommend it

Karl D.
United States
February 11, 2015
Holiday / Pratong Beach
Breakfast, Swimming Pool, Restarant
Ideal,everything is perfect, Staff, Food, Lodging, Service etc. The only problem we encountered is that the swimming pool water temperature is cool, other than that once you get used to it the pool is very nice. Check-in and check-out no problem, the staff was very friendly and help full

Simon S.
New Zealand
February 10, 2015
Great location and facilities, will be back!
Location, pool and the spacious rooms
We were a group of five friends staying here for 9 nights. We loved the resort, facilities were good, rooms were spacious and the location in Patong perfect. We had other friends staying at Patong Beach Hotel, and by just looking at the pool and outside facilities I would rate Baan Laimai over it. If we ever head back to Patong we will be back to stay here.

Gary B.
United States
February 09, 2015
Warm and sunny
Friendly staff Great sunset good nightlife

February 09, 2015
free upgrade of pool access room
free upgrade of pool access room. location just beside the beach. beautiful hotel.
Really accommodating. I like all about this hotel except the wifi (sometimes poor connection). Free upgrade of pool access room was a really big bonus for me.

Ryan B.
February 09, 2015
Great hotel
Pool, Bar, Location
This is our second time at Baan Lamai Beach Resort and the hotel is fantastic. The buffet breakfast each day is nice, the rooms are clean and large and the balcony is nice. The only down side during this stay is that our room was at the very back of the hotel which had views of a construction site and the noise to join it. I would recommend you book at room with pool views instead. However we were still very happy with our stay and really enjoyed the hotel.

February 08, 2015
Good choose in Patong Beach
Location, Swimming Pool, Spacious Room
I got a room upgrade when I checked in, the room is spacious, the breakfast is good and the location is perfect. In overall, I am satisfied to stay here, the downside of room is some bad smell in toilet and sands in floor.

Tiina T.
February 07, 2015
Nice hotel, great location
Near the beach & shopping, but quiet at night. Good poolarea.
Housekeeping did good job although they came always too late at 4-5pm when we came from beach and wanted to shower. Expensive restaurant.

jordan K.
February 06, 2015
Not as good as it looks
Location, pool and breakfast
It was average, the shower was rubbish the water was cold and the bed wasn't great for example we had a king size mattress but the cover was two single ones which was a pain.