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2015
Very good 7.8
Based on 6162 reviews

Recent customer comments

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Very good



based on 6162 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 7.6
  • Service 7.5
  • Value for Money 7.7
  • Food/Dining 7.5

2 Paul M.
Australia
May 10, 2016
Terrible service and dirty rooms
Was promised an upgrade when I booked and then refused at the counter. Bathrooms are terrible. I had a broken toilet, shower that kept falling off the wall, mould in the shower, and the cold water would intermittently turn off so I got scolded. Used to be a great hotel but now rundown and the staff were very rude

7.6 KEE M.
Malaysia
May 09, 2016
Worth to stay
Very nice and good environmental.

8.8 Mohammed F.
Kuwait
May 09, 2016
Great
Good staff and good hotel

6.8 adam Z.
United Kingdom
May 09, 2016
Great pool but sadly poorly maintained
This used to be one of the best resorts I had ever stayed at, the pool is amazing with loads of mini spa facilities throughout however all but 1 set are now dysfunctional. While I was there many of the other guests would blast their own local music as loud as possible trying to out do others trying to do the same, spoiling the peace and tranquillity of all other guests, the staff did nothing to deal with this. I even once observed a staff member walk up to someone smoking in a no smoking area and hand them an ashtray. Some guests were in the pool until 1am playing music and shouting loudly, again the staff did nothing. I truly am upset with the way this place has declined, it was once the only resort I would have considered in Patong. Sadly now I doubt I would return.

8 Emlyn S.
United Kingdom
May 09, 2016
Non smoking Hotel. Didn't know beforehand
This hotel offers balcony rooms, just a shame smoking is not permitted ANYWHERE. Won't stay here again unless they change policy. Ok otherwise.

7.6 Masashi Y.
Japan
May 09, 2016
One of your good choice at Patong Beach
Very good hotel at convenient location close to Patong Beach at affordable price. If you stay in the room faced to pool, you'd be very relaxed with the atmosphere. There is a bar in the pool, too! One disappointed thing was the refrigerator in the room, because this equipment is insufficient to keep the drinks/beer cool during your stay.Other facilities except refrigerator are satisfactory.

7.6 Tsz K.
Hong Kong
May 07, 2016
Near by beach, good location
The location is excellent, you can just walk to the beach. The price is reasonable as well. However, the room is not clean. On the other word, it is quiet dirty. Hope it is just a exceptional case.

6.4 Jacob H.
Australia
May 06, 2016
Ok but thats it
Its average there, the rooms are big and clean but there was no hot water and the staff are hopeless if you need any help, couldn't even extend our stay another night without me going online to re bòok. They also pointed us in the complete wrong direction to get to our room when we checked in and there was three of them there talking to us!

8.4 James K.
Malaysia
May 06, 2016
Friendly staff, nice pool acces rooms
I've repeatly stayed at Baan Laimai every time I visit Phuket. The only thing is they have change is not to charge extra for visiting guest but just register in for security reasons.

6.4 Paul M.
United Kingdom
May 05, 2016
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