BackHome cannot guarantee that your group will stay in the same dorm. The property will try their best to keep groups together. However, this is not always possible.Check in Time:
Please take note that the normal check-in time is at 3pm and check-out is at 12pm. Request for early check-in/out is subject to bed availability. In case of late arrival, please email the property ahead and they will try their best to accommodate your request. The hotel also charges a deposit of MYR30 per person upon check-in. This fee will be refunded upon your check-out.
Please remember that when you say that you are arriving after midnight on eg. Tuesday 12th October, you are in fact arriving on the night of Tuesday 12th October, and not after midnight on Monday 11th October. If guests didn't realize this, and booked on the following day, please rectify your booking as soon as possible.Children:
Children below the age of 12 are not allowed. Children below 18 should be accompanied by an adult. If you have young children traveling with you, please call or email to inform first.
Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.
Children and extra beds:
Minimum age of guests is: 12 year(s).
Guests over 12 years old are considered as adults.
Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.