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Recent customer comments

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Good



based on 720 reviews
  • Hotel Condition/Cleanliness 6.6
  • Facilities 6.7
  • Location 7.6
  • Room Comfort/Standard 6.6
  • Staff Performance 6.8
  • Value for Money 7.6
  • Food/Dining 5.9

Kristian H.
Australia
April 28, 2016
great for the price
Hotel is great for the price! Clean and tidy with drinking water replaced everyday. There was a lack of staff when we checked in and were just given the key and left to find our room without any guidance but I guess this is where they cut costs and keep it so cheap. Apart from that it was a great hotel for the price in a good location.

sue H.
United Kingdom
April 12, 2016
Ok budget hotel :)
Nice for what we paid but hotel needs updating bathroom old and not pleasant staff were lovely ok for a couple of nights transit but wouldn't stay for a week

Siaw C.
Malaysia
April 10, 2016
Unsatisfactory
Very lousy wifi and unappetizing breakfast. But the pool view is cool

Simon H.
Australia
April 04, 2016
Great value hotel. Awesome location
I always enjoy my time at Bakung Beach Resort. The room was very spacious and clean with a balcony overlooking the beautiful garden. The breakfast was great with plenty of choices. Meals from the restaurant are also very good. The staff are nice and it's in a great location near heaps of good restaurants and walking distance to the beach. Very good value hotel.

John B.
Australia
March 17, 2016
Un Pleasant
My stay at Bakung Beach Resort was un pleasant to say the least. On arrival (10.20 pm) had to wait a long time to get checked in (No other people at check in). Room was not very clean. No towels in the room. No cold running water only hot water. A/C not working correctly. Room service knocked on the door every morning before 08:00 am to clean the room. Most days did not leave towels. For get the free WiFi as most of the time could not connect. All the complaints were not followed up so nothing was done about it. The double bed consists of two single beds pushed together, not comfortable for the wife and myself. The entrance door needs maintenance (I repaired it the best I could while I was there), The door to the balcony did not work or lock properly. All in all this hotel requires maintenance. I am very disappointed with this hotel.

peter D.
Australia
March 16, 2016
bagus sekali
Know staff well from 3 prior visits. They're always happy to oblige nb please do not send daily spam to me

Corbi D.
Australia
March 09, 2016
renovations????
gardens, pool and location
hmm pretty average i must say! nothing wrong with the rooms! besides my door handle falling off aha! but its the staff! i had to carry the extra bed upstairs myself (with 1 staff member) then he left and i had to carry ALL my suitcases up myself as well as juggle the family!never had towels til late late arvo! shame if u needed to shower earlier! and u could never get reception if you called! didnt matter how many times we tried! had to walk down and see them! with better staff this hotel would be a good little 2/3 star! the rooms were comfortable and clean! he breakfast was so so but great pool garden and location

Corbi D.
Australia
March 09, 2016
Bit disappointed
location, pool and gardens
never had any towels. Staff were a little lazy and didnt give me my change and tried to lie about giving it to my grand-daughter (she was in padang bai) and everytime i used the kettle my power went out! this hotel stated newly renovated! i dont know where the renovations are! for the price i guess you get what you pay for! hotel would be 10x better with better staff!

Robert H.
Australia
February 29, 2016
Relaxing
Location, Pool, Staff
Relaxing have stayed at Bakung Beach for the past 3 years

James B.
Australia
February 15, 2016
Great for an overnight stay close to airport
Location was convenient