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Bali Garden Beach Resort

Jl. Dewi Sartika. P.O Box, 1062, Kuta, Bali, Indonesia (Show on map)

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Area: Kuta Number of Rooms: 153

Recent customer reviews

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Very Good

7.7

based on
435 reviews

Value for Money
7.3
Location
8.8
Staff Performance
7.9
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.5
Food/Dining
7.5
All reviews (435)
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Faustina R. Groups Malaysia, December 21, 2013
Great fun

Location to shopping centres, variety food choices and on the beach
5.7
Great time. The problem lies with the hotel. Poor facilities for a 4-star rating hotel. Old lifts. Not convenient for old citizens, too many stairs especially at the entrance.
Louise M. Solo travelers Australia, December 13, 2013
great location and pool gardens

location, pool and gardens
8.3
Excellent value for money. Close to the airport, waterbom park and shopping and still manages to provide a lovely pool and garden escape.
Sohail M. Couples Pakistan, December 12, 2013
nice beach site hotel

location nite life and resturant
10
over all this is the good hotel for coplues solo travllers who are go for honeymoon...
Joanna F. Families with older children Australia, December 7, 2013
Best location for a day at Water Bom Park

Location, location, location!
7.3
We were there for one night only, it is located opposite Water Bom Park and right next to Discovery Shopping Mall and a short walk to Matahari shopping centre. Perfect spot for shopping and enjoying the water park.
Margaret W. Couples Australia, December 6, 2013
Value for money

Location, food and value for money
8.3
Wonderful location on the beach, very close to Discovery Mall, great food on site and IlTempo Italian is wonderful, staff member Sari is exceptional. Value for money hotel, bathrooms in need of a little update, pool water sometimes cloudy but would stay here again.
Joanna M. Families with older children Philippines, December 5, 2013
Very nice

Beach, cleanliness, service
8
Out stay was very comfortable. The beaches were beautiful
Evelyn H. Families with young children Singapore, December 5, 2013
very close proximity to shopping n food and spas

close to beach, in the shopping belt, cheap spa packages
6
the room was not good, had leaking aircons and water dispenser. no wifi in rooms only by poolside. if just using as a stay in its ok, not new everythings old....not luxurious at all.
Hajime K. Groups Japan, December 2, 2013
good

pool, og, Sea
7.3
Highest and beach side resort. I slowly relax pool and sea clean.
Nirmesh P. Couples India, November 29, 2013
good location hotel with horrible policies

location, pool bar
4
The hotel is perfect location in Kuta.The customer policies are horrible and disgusting- inside your room, they provide free internet for 30min during the entire stay of the hotel which is completely weird.Thankfully, free internet is there by the poolside.In today's times, to act so cheap for internet is pathetic. Also, the worst part- the rooms had such poor network, one could never access the internet inside the room- neither paid or free. Secondly, it was raining-there were no umbrellas in room, so we asked reception for umbrellas- the staff threatens us saying take the umbrella,sign a paper and if you lose it, it ll cost you IDR 50k. They can be a bit more relaxed about it. Thirdly, pool towels - If one wants a towel at the swimming pool, then one needs to walk to reception at the other end and pay a refundable deposit of IDR 50k, take a card/towels. And once done, come back again to return the towels and take back the money. Its so weird and bureacratic as if we are here to steal hotel towels, which anyways were so old and torn at the edges. Also, while there are 3 pools, the main pool with the bar is so dirty..it seems they dont clean or change the water at all. Same thing for room key- at check in- staff says- if you lose room keys, we ll charge you IDR 50k. I think the staff have been trained to be threatening the guests with fines/penalties/losses. They say it politely but the policies are so stupid and it seems they think that every guest is a thief dying to steal towels and umbrellas. Coming to the room -we had a room in the new wing but still internet didnt work inside the room. Also, they have only 2 towels for the 2 of us. No small towels/napkins in the bathroom, so once u came out of the shower,the room would get wet. The phone in the room is not at the bedside-weird.Also, there is a side table only on one side of the bed-the space on the other side is just left empty. Good part-location and rightly priced drinks at the bar. Thats it
Ron T. Solo travelers Canada, November 29, 2013
staff was great, location great but...

staff, location and breakfast
6.7
Very expensive and very watered drinks at the beach bar. Food was acceptable but not worth a second try. The internet was the frustrating part and the fact they will not replace your towels even if you leave them on the floor. There is a charge for internet, and the clock runs even when you don't connect. I would not stay again or recommend to other just for the owners are cheap.. and nickel and dime the customer to the point of frustration and do not change the towels. The bathrooms are old and dingy and are dark.

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Customer Reviews - Bali Garden Beach Resort, Bali

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