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Recent customer comments

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Very good



based on 129 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.6
  • Food/Dining 7.4
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samuel M. from United Kingdom
Solo travelers
Stayed 2 nights in April 2016
Good
Nice food good location
Reviewed April 28, 2016

Martha B. from South Africa
Couples
Stayed one night in January 2016
Excellent
Very good Excellent service and very clean.
Reviewed January 25, 2016

MOHAMMED S. from South Africa
Families with young children
Stayed 4 nights in December 2015
Does not Deserve to be 4 star
Location is the this good about this hotel
Not a good experience. Parking is terrible Rooms are super tiny bathroom is very small. no towels for the beach no baby cot available
Reviewed December 24, 2015

Lorraine G. from South Africa
Couples
Stayed one night in December 2015
good
Breakfast/prompt check in
Reviewed December 14, 2015

Sinenhlalnhla M. from South Africa
Business travelers
Stayed 2 nights in December 2015
Dated, musty and not a very friendly service.
Location and breakfast.
This hotel looks great on the outside and is perfectly located for leisure guests. Inside was a different matter, there is a musty smell and the décor makes the rooms to feel very small. The reception staff was friendly when I arrived but I had never been as disrespected as I was by the door men (security). I wanted to see the manager about cancelling the rest of my stay but was told that he cannot be reached and I just had to deal with it. I will not be going back there. For the same amount, in the same area I have stayed at larger, cleaner and modern hotels where the staff was always courteous.
Reviewed December 10, 2015

tebogo M. from South Africa
Solo travelers
Stayed 2 nights in December 2015
Balmoral is the way to go
Location, food,cleanliness
i had a great stay
Reviewed December 09, 2015

REZWANUL I. from Bangladesh
Couples
Stayed 2 nights in November 2015
Durban trip balmoral
Location, food , staffs
It was nice and pleasant
Reviewed December 01, 2015

Benedict M. from South Africa
Families with older children
Stayed one night in October 2015
Desperate convinience
Hotel Staff were great, located on the beach front, the breakfast was lovely
The Manager was creaming at his staff in front of us.The staff were always ready to assist us and ere pleasent. How ever the loud floors with some fault were a huge concern and ere a bit too loud for us at times one had a hard time sleeping. there was a funny smell in the room.the cleanliness well very questionable.
Reviewed November 20, 2015

John S. from South Africa
Couples
Stayed 3 nights in October 2015
Fare and Good Remarks
Perfect Location, Good and well trained staff, quick response when required
Enjoyable
Reviewed November 03, 2015

quintin P. from South Africa
Couples
Stayed 3 nights in September 2015
Balmoral
Cleaning Staff
The toilet had a very strong 'chemical' smell. We complained at reception - they were very abrupt and said that they could not change our room, even when we offered to pay in the difference (if there was any) - we were told that room service would come have a look. Three hours later, the smell was now taking over the room also and no one had come to investigate the smell. Eventually (after I had called reception a few times) our room was changed. Room service was very efficient and we were very pleased with their approach and services.
Reviewed October 01, 2015