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Customers like this hotel for:
    Nearest transport:
  • Komtar Bus Terminal (0.7 Km / 9 min walk)
    Area recommended for:
  • culture
  • sightseeing
  • restaurants
    Distance to airport:
  • Penang International Airport (15.0 Km)
    Customer comments:
  • "comfortable and big beds", "Excellent restaurant onsite", "Excellent staff"
    Top nearby attractions:
  • Cheong Fatt Tze Mansion (0.2 Km / 3 min walk)
  • Kayu Nasi Kandar (0.2 Km / 3 min walk)
  • Red Garden Food Paradise & Night Market (0.2 Km / 3 min walk)
  • Upper Penang Road (0.3 Km / 4 min walk)

Note: Distances are measured as a straight line.

Banana Boutique Hotel

No. 422, Chulia Street,, Georgetown, Penang, Malaysia 10200 (Show on map)

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"Staff were very friendly and helpful. Easy and efficient..."

Cynthia, United Kingdom November 12, 2015

Features of Banana Boutique Hotel

Hotel Facilities

  • airport transfer
  • coffee shop
  • concierge
  • family room
  • restaurant
  • room service
  • tours

Sports and Recreation

  • garden
  • massage


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

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Hotel Description
Conveniently located on Chulia Street, this restored, century-old building is in the center of the...see more Conveniently located on Chulia Street, this restored, century-old building is in the center of the financial, commercial, and heritage sites. Within easy walking distance, guests will reach Upper Penang Road, where you will find a wide range of eateries, cafes, bars, and other entertainment spots. Rooms of Banana Boutique Hotel feature Wi-Fi Internet access, and a garden and massage treatments provide recreation. Offering heritage architecture and design, Banana Boutique Hotel makes an ideal stay for an unforgettable experience.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (925)

Business travelers (60)

Couples (384)

Solo travelers (167)

Families with young children (80)

Families with older children (98)

Groups (136)

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (925)
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Jik C. Families with young children
Malaysia, November 24, 2015
Staff performance

I had been late check out 1 hour due to I though he check out timing was 12pm instead of 11pm. I rush back hotel to check out at 12:10pm and the receptionist stopped me with very poor way to warning that I had been Late and tell me immediately check out now, I rush back to room to pack and the staff still calling to the room chase after me to check out. I felt they are very no manner to guest
Cynthia R. Business travelers
United Kingdom, November 14, 2015
Banana Boutique Hotel

Staff were very friendly and helpful. Easy and efficient service for Thai visa application. Excellent communication by email before trip.
The efficiency and friendliness of the staff made the stay at the hotel a pleasure. They coped well with the large numbers of guests applying for visas and providing food and beverage for many people. Seating and tables were a bit limited at times due to overlapping turnover of guests.
Samuel L. Couples
South Africa, October 21, 2015
Visa run service

Visa run passport service efficient, friendly helpful staff, good Buffett breakfast
Good, I would upgrade next time to the double rooms as the twin bed room that we had, the mattresses were not that great. The double suites had a better quality bed. Otherwise, great overall. Beautiful hotel.
Dora J. Families with older children
Malaysia, October 12, 2015
the service is inconsistant

location, decoration
service is inconsistant, no breakfast sunday morning even if they said yes
David L. Solo travelers
Philippines, August 29, 2015
Nice Staff, Bad Wifi

Location, Staff
Staff was nice in person, but difficult to deal with when you call up for inquiries because they tend to cut you off with a quick response when you haven't finished your question yet (this happened repeatedly); as if they are happy and enthusiastic to help by talking, but without first listening. When you get to the hotel, however, they are very pleasant. Wifi was awful (despite having many different choices of routers you can connect to). Frequent disconnection and super slow (like 25 kbps... that's a "k" not an "M"). I don't think it's a Malaysian/Penang problem because Wifi was much better at another Penang hotel I stayed at last year (Hotel Mingood). But I'd like to say that Banana Boutique's rooms were much nicer than Mingood. Also great location and near the bus stop which takes you to great places around Penang. Do I recommend it? Yes, as long as you take these measures: 1) When inquiring with the staff over the phone, you have to be very assertive (almost rude) and insist "Excuse me, can you please listen and let me finish before answering?" 2) Buy your own mobile internet from the DIGI counter at the airport before going into town. The mobile internet is much, much, much.. and again much faster than Banana Boutique's Wifi (and then you can use your phone to emit a Wifi signal, if you have a laptop). With these measures in place, I can say that Banana Boutique hotel is a good place to stay in Penang.
Paul D. Solo travelers
Belgium, August 22, 2015
Thai - visum hotel

This hotel is specialised to organise Thai visum
This hotel is old. During the night, the bed shakes because people walk outside on the wooden floor.
SHAHRIMAN B. Families with older children
Malaysia, September 02, 2015
Banana boutique hotel

Walking distance to everywhere. Room is clean and breakfast served is sufficient.
Pleasant. No fuss. However parking can be a bit tricky if you are driving. Limited space at the back of the hotel.
Chee T. Couples
Malaysia, August 12, 2015
Overrated 4-star hotel

location, decoration and spacious room
Parking is extremely limited, no wardrobe to hang your clothes. Worst is there was a power outage in the morning. Although the whole area was affected, but the hotel should have backup generator, I could not take a hot shower just because of the power outage.
Alasdair F. Solo travelers
United Kingdom, August 10, 2015
Very good value for money

Attractive public areas inside. Comfortable room. Efficient Thai visa service
This place could be four star if the outside area was as attractive as the inside. But its not. It looks like it was converted from someone's garage. Staff are friendly but a bit dippy. A manager told me there is high turnover which would explain why reception seem to struggle.
Maureen F. Families with young children
Malaysia, July 22, 2015
Not a very good stay

location, ambiance and customer service of the boss/front desk lady
This was our second time in the hotel. This time we came with 2 small children and booked the family room which was located upstairs. There were 7 of us including our children. The room floor was dusty when we checked in. The hangers were not enough (there was only one) and the water pressure was disappointing. The sink tap's water flow was so so small that we had to use the shower head. One of our rooms experienced a faulty toilet whereby we had to move to a room downstairs and no refund of the balance of the room was given for the first night (we stayed for 2 nights) although the difference was abour RM30- RM40. We didn't pursue it further as our elderly parents found it hard to climb the stairs all the way up to the upper floor where our original rooms were assigned. The breakfast selection was exactly the same as it was when we first check in almost 3 years ago. I would think that they could consider serving a different kind of menu with other variety of foods. Overall, I'd give the hotel a 3.5 star rating. Aside from the comments above, I think this is a good hotel to stay considering its location. The ambiance is truly nostalgic and historical, which is something I like very much. I think the hotel would be more suited for singles or backpackers but not really for families with small children and elderly people unless the family rooms are on the ground floor.

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