2015
Excellent 8.9
Based on 2015 reviews

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About Banyan Tree Macau

Description

This luxurious venue is the very first high-rise urban resort in Macau and offers an extensive list of leisure facilities and accommodations. Being in the vibrant Cotai City, the resort is merely minutes away from the Macau International Airport, Taipa Ferry Terminal, and Macau Heliport. Banyan Tree Macau is well known as a sanctuary for the senses for visitors to Asia’s premier entertainment and gaming destination. Unique features of this property are their private indoor Relaxation Pools within each suites and the full-sized resort villas set with a private swimming pool that lies within the hotel’s very own garden. With such accommodations and services, Banyan Tree Macau will guarantee you an enjoyable trip in Macau.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Valet parking
  • Car park
  • Airport transfer
  • Shuttle service

Things to do, ways to relax

  • Hot tub
  • Casino
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Swimming pool [indoor]
  • Spa
  • Massage(s)
  • Tours
  • Steamroom

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • security [24-hour]
  • front desk [24-hour]
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
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Policies

Maximum children allowed per room is 2. Any additional child will be charged an extra fee.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 36 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 4.0 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 31
Number of Restaurants: 2
Number of Rooms : 256
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2011
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Verified traveler reviews

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.1
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 8.3
  • Food/Dining 8.4

Kwan K. from Hong Kong
Families with older children
Stayed one night in August 2016
Facilities
The control switch of spa pool in the room was not operable.
Reviewed August 26, 2016

Yena K. from South Korea
Solo travelers
Stayed one night in August 2016
Not bad
Too expensive but manager very kind whoever not bad
Reviewed August 22, 2016

valerie T. from Hong Kong
Families with young children
Stayed 3 nights in August 2016
very good service
The staff are polite and could provide the very good service,will definitely go again~
Reviewed August 21, 2016

Sung H. from South Korea
Couples
Stayed 4 nights in August 2016
pool
hope we could control pool water in the room by ourself.
Reviewed August 12, 2016

Ming C. from Hong Kong
Families with young children
Stayed 4 nights in August 2016
Excellent services
I have used the services of Banyan Tree two times ( Macau, Indonesia). The services provided and staff are excellent.
Reviewed August 07, 2016

HO K. from Hong Kong
Couples
Stayed one night in July 2016
Nice spa and water world
The spa experience was excellent. Must try
Reviewed August 04, 2016

Chi P. from Hong Kong
Families with older children
Stayed 2 nights in July 2016
Relaxing and comfortable
The facilities are maintained well though some features can be modernized and enhanced
Reviewed July 24, 2016

Phil L. from Philippines
Couples
Stayed one night in July 2016
Excellent!
Staff was very helpful, friendly and accommodating. Room was very clean and well-maintained. I had a very relaxing stay and I am definitely coming back.
Reviewed July 14, 2016

Ng L. from China
Business travelers
Stayed one night in December 2015
Excellent
Big suit room
Reviewed July 07, 2016

Suet W. from Hong Kong
Couples
Stayed one night in June 2016
Good service and nice environment
We were lucky to received an upgrade to an one bedroom suite. The manager even went up to the room with us and showed us the facilities! Very good service! We love the room but we cannot stand the smell (tea light) too much. The room was well equipped with a huge relaxation pool. The water in the pool was a bit dirty (with many little pieces of black things floating), even though the manager requested to change the water n washed the filter, the second time was the same, just a bit better than the first time. I must say I really love the bathroom, spacious and bright! The mattress was too soft, woke up with a back pain though. But in sum, good experience!
Reviewed July 01, 2016



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