2015
Excellent 8.9
Based on 1999 reviews

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About Banyan Tree Macau

Description

This luxurious venue is the very first high-rise urban resort in Macau and offers an extensive list of leisure facilities and accommodations. Being in the vibrant Cotai City, the resort is merely minutes away from the Macau International Airport, Taipa Ferry Terminal, and Macau Heliport. Banyan Tree Macau is well known as a sanctuary for the senses for visitors to Asia’s premier entertainment and gaming destination. Unique features of this property are their private indoor Relaxation Pools within each suites and the full-sized resort villas set with a private swimming pool that lies within the hotel’s very own garden. With such accommodations and services, Banyan Tree Macau will guarantee you an enjoyable trip in Macau.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool
  • indoor pool

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • casino
  • facilities for disabled guests
  • family room
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
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Policies

Maximum children allowed per room is 2. Any additional child will be charged an extra fee.

Child and extra bed policy
Infant 0-3 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 4-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 36 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 4.0 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 31
Number of Restaurants: 2
Number of Rooms : 256
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2011
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.3
  • Location 8.7
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 8.3
  • Food/Dining 8.4

Chi P.
Hong Kong
July 24, 2016
Relaxing and comfortable
The facilities are maintained well though some features can be modernized and enhanced

Phil L.
Philippines
July 14, 2016
Excellent!
Staff was very helpful, friendly and accommodating. Room was very clean and well-maintained. I had a very relaxing stay and I am definitely coming back.

Ng L.
China
July 07, 2016
Excellent
Big suit room

Suet W.
Hong Kong
July 01, 2016
Good service and nice environment
We were lucky to received an upgrade to an one bedroom suite. The manager even went up to the room with us and showed us the facilities! Very good service! We love the room but we cannot stand the smell (tea light) too much. The room was well equipped with a huge relaxation pool. The water in the pool was a bit dirty (with many little pieces of black things floating), even though the manager requested to change the water n washed the filter, the second time was the same, just a bit better than the first time. I must say I really love the bathroom, spacious and bright! The mattress was too soft, woke up with a back pain though. But in sum, good experience!

Lee N.
Malaysia
June 28, 2016
Greatest Hotel
The greatest hotel ever stayed in. Big room with a good view, impressive facilities, good location, great and friendly staff. A must have experience once in a lifetime.

harleen S.
India
June 22, 2016
100+
Amazing stay no words to express. staying is believing.Wonderful experience.

Chung C.
Hong Kong
June 20, 2016
l
o

MAK T.
Hong Kong
June 20, 2016
Will come to visit again
very nice room! staffs are friendly and professional

Ming T.
Hong Kong
June 17, 2016
Good, but should be better
I arrived at 2 but it's not available to check in until 330, and when I got in the room, the staff was still tidying up and the pool was not filled either. The overall service is satisfied, but I would expect better service banyan tree could do.

MAN W.
Hong Kong
June 16, 2016
Everything is perfect
Staffs are willing and helpful. Very delightful experience.



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