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Recent customer comments

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All reviews (1970)

Business travelers (99)

Couples (953)

Solo travelers (188)

Families with young children (365)

Families with older children (179)

Groups (186)

Excellent
8.9
based on 1970 reviews
Hotel Condition/Cleanliness
9.3
Facilities
9.2
Location
8.7
Room Comfort/Standard
9.3
Staff Performance
9.4
Value for Money
8.3
Food/Dining
8.4

7.3 WAI S.
Hong Kong
February 24, 2015
Nice hotel. Good service.
Breakfast good, environment nice
good place to have holiday

9 Michelle A.
Philippines
February 09, 2015
Funtabulous
the pool inside the room, the round tub and the space!
My daughter, cousins and I stayed there overnight and we all had fun! The view, the room and the amenities are funtabulous! My cousins and daughter can't get enough of the heated pool in our room. The staff were all accommodating. We will stay there again in future.

10 Wai J.
Hong Kong
March 15, 2015
have a nice trip
cs is good. well breakfast. nice room

9 Lee S.
Hong Kong
February 04, 2015
Excellent
Big Room, Nice Service, Great Food

10 Ling R.
China
February 02, 2015
Nice room with good service
Comfortable room, good service
Everything good

10 Izaskun U.
Spain
January 31, 2015
Truly lovely
The things we like the most about this hotel are the fantastic room, the garden with the waves swimming pool and the staff.
The rooms are beautifully decorated, very big and comfortable. In fact, everything is great. The bathroom is big and the shower is wonderful. The relaxation pool is great to soak for a while in the comfort of your own room and the kids (and adults) love it. The garden is a piece of paradise and the swimming pool with waves is really fun for the kids. The hotel is beautiful with a relaxing scent and atmosphere wherever you go. The staff is extremely welcoming and helpful and always eager to satisfy your needs. The house keeping service is excellent. The buffet breakfast has anything you can think of. In short, the Banyan Tree is a wonderful hotel that we highly recommend to everyone.

9 Xue F.
China
January 27, 2015
A truly recommended hotel franchise
decent room size; friendly staff; close to other recreational facilities
Worth recommend to all my friends. But hotel security need improvement (visitors need the appropriate room key to access respective floors).

9.7 Sin Y.
Hong Kong
January 28, 2015
A very amazing stay!!
Food is great! Room is very comfortable! Spa is wonderful!!
Really nice!

6.7 Steve C.
Hong Kong
March 26, 2015
Bad attitude of staff
good decoration

8.3 Bei F.
Hong Kong
January 12, 2015
Enjoyed our stay
Service; facilities in room; food