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Very good 7.4
Based on 3493 reviews

Recent customer comments

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Very good

based on 3493 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.4
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.7
  • Value for Money 7.0
  • Food/Dining 6.7

February 04, 2016
Value for money
was a short night stay for an event at sentosa, great location since its near Vivo city. However the room and shower room is very small.

February 03, 2016
Good location and value for money.
Good location, cleanilness, near to vivocity shopping mall & sentosa island
Very clean and good location. Value for money. Would definitely recommend to travellers and locals.

jenny L.
February 01, 2016
restaurant staff is good
abit noisy from other patrons but generally a pleasant stay

Jill A.
February 01, 2016
Comfortable and affordable
Location, complimetary wifi, complimetary mini-bar
Our stay was comfortable and pleasant. The location is good for shopping and a short walk across to Sentosa.

kok L.
January 30, 2016
great hotel
Convenient and near to shopping mall and MRT.

Iris M.
United Kingdom
January 27, 2016
A reasonable hotel but not 4 star
I stayed four nights in a deluxe room with a good view from 20th-24th January 2016. The bathroom was disappointing with nearly see through glass (I could see my husband using the toilet and sbowering), and so near to the door. On one occasion, some of the linen had not been changed as we requested, and there were stains on it from our treks the day before.. It was folded up and put back as if it were a fresh item. There is a traditional shower and a rain shower. The traditional shower comes on first and the push button for the rain shower only worked 50% of the time first time so had to keep pushing it to work meantime being drenched in cold water from the traditional shower.. When we first opened up the room, the traditional shower was running and the washbasin, which is across the way from the bathroom, was running too so a lot of wasted water. I didn't like the fact that next to where you are making a cup of tea is the washbasin where you brushed your teeth and washed your hands after using the toilet. The doors to the bathroom and toilet cross each other, get stuck and are extremely rickety thus some work needs to be done. The breakfast was fine with plenty of choice though I wish the people cleaning the tables would use a variety of clean cloths rather than one that had been used on five, six or more tables with no disinfecting spray. . There is a habit of setting a place out on the not-yet-dried tables so the serviettes/napkins become wet as well as the cutlery. The communication between the front desk (who are very good) and the restaurant seems to be poor as I asked if I could pay for breakfast (not included in my deal) upon leaving but was surprised to be asked by the restaurant to pay the bill each morning. The breakfast is a tad expensive. The Bay has bags of potential and should take advantage of this along with its location near malls and food courts plus public transport. Some mini milk cartons would be good for making a cup of coffee/tea

chin C.
January 23, 2016
Short stay
Good location to MRT, clean room and great view of Sentosa
Overall a great stay. no issues at all

chin C.
January 23, 2016
One night Stay
Location, Cleanliness, Comfortable bed
Overall a great stay. no issues at all

January 19, 2016
Good location & the mini bar is awesome
Good location, staffs are polite and enjoy with the complimentary soft drinks & snacks
Room is small and I don't like the basin design. However, the location is good. Staffs are polite and love the mini bar with all the complimentary drinks and snacks.

chayoung K.
South Korea
January 19, 2016
strategic location for the business meeting at VIV
strategic location for the business meeting at VIV
strategic location for the business meeting at VIVO CITY