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Very good 7.4
Based on 3495 reviews

Recent customer comments

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Very good

based on 3495 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.7
  • Value for Money 7.0
  • Food/Dining 6.7

January 19, 2016
Good location & the mini bar is awesome
Good location, staffs are polite and enjoy with the complimentary soft drinks & snacks
Room is small and I don't like the basin design. However, the location is good. Staffs are polite and love the mini bar with all the complimentary drinks and snacks.

chayoung K.
South Korea
January 19, 2016
strategic location for the business meeting at VIV
strategic location for the business meeting at VIV
strategic location for the business meeting at VIVO CITY

Hong Kong
January 19, 2016
snack bar nice!
free snack bar, location is convenient, upgraded room

Edwin I.
January 14, 2016
Good location, comfortable room
Location, Cleanliness, Well furnished room
This is a repeat visit. As with my previous experience, my stay was wonderful. The room was well equipped, clean and the bed very comfortable. This hotel is well located (opposite Vivo City mall) and the staff very helpful. However, I have noticed that the hotel room rate has been increasing. I suppose this is because the hotel is getting popular.

Cynthia T.
January 13, 2016
Nice hotel, good location
Good location, nice place even the room a bit too small, free minibar
I love it. Great location. Near mrt. Opposite vivocity, with view facing street. Room with free minibar option. I really enjoy staying at Bay Hotel. Happy to comeback again 😊☺️😉

Cindy G.
January 11, 2016
Thing need to be improve.
Clean, Near Shopping & Sentosa.
Not very good, it is because the hotel provide bath towel that I have was 2 hole on the towel and the room for the door is a bit noisy when other room people are going out. Hotel should look in to it.

Nola G.
January 11, 2016
good value for money for hotels near sentosa
close to MRT & bus stop, close to a large park, surroundings view

Maksim K.
January 08, 2016
Very bad!
Staff at Reception
I do not recommend this hotel! Rooms are bad, very small, strong audibility, heard as neighbors talking! The view from the room, 50% in the cemetery! Staff polite only at Reception! Not convenient lifting system on the elevators. What would go down to the 1st floor, you need to use 2 elevators!

Wee N.
January 07, 2016
impressive customer service
customer service, customer service, customer service
i had a few special birthday arrangement requests during my 1 night stay at Bay Hotel and not only were they very accommodating to my requests but they have exceeded my expectations. Hotel staff were also very professional and helpful. You can almost always catch them greeting you with a smile while moving within the hotel. A great service experience. The only cons of the hotel room is that it is a wee bit small however it is comfortable and that at night, i could hear footsteps and chatting in the corridor outside our room. Other than that, it was an enjoyable experience. very accessible to sentosa too. Thank you Bay Hotel employees.

Sonali S.
January 05, 2016