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Very good 7.4
Based on 3472 reviews

Agoda Verified Reviews

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Very good

based on 3472 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Staff Performance 7.7
  • Value for Money 7.0
  • Food/Dining 6.7

9 Diana P.
December 31, 2015
Good location, helpfull and friendly staff
Location, room, staff
Over my expectation.. I guess the room so tiny, but the fact for deluxe room.. more huge than other hotel with same price.. but don't booked standard room,very minibar loved it, kimono,no more deposit when check in.. this is all why i satisfied.. :) the staff helpfull, friendly and kind.. and of course the location, just walk in accros hotel.. vivocity mall and close to sentosa.. thx bay hotel :)

7 Eiko F.
December 31, 2015
Basic hotel with friendly staff
Free bar, location, good sized room
We were an hour early but was promptly greeted by a friendly staff and granted free early check in. The location of this hotel is very convenient as its opposite vivocity shopping mall, harbourfront station and seah im food centre. The room was of a good size and a major plus was free mini bar topped daily. Overall cleanliness of the room was satisfactory. The shower however has mold and a weird sewage smell. The bed was firm and comfortable. We used the gym which unfortunately was a joke. The machines they bought were of an unknown Chinese brand which was cheap and did not offer a good workout and even feels unsafe to use. One machine had all buttons in Chinese and we couldn't use it as we can't read. It'll be better if they had English translations. The pool was small but standard. I had a discount while booking this hotel so it was worth its value. However, will not pay full price.

3.7 Kalaivani U.
December 30, 2015
Hi ww were very very disappointed with your front desk staff named Yvonne who was on duty on Saturday 26 dec at about 2plus. She was so not accommodative evn though we as customers were not at fault for being delayed to get a room. We had alrdy paid in advance and pre book a deluxe room.

7.7 Stuart J.
December 30, 2015
Convenience when missing last ferry to Batam
Proximity to ferry terminal to Batam. Reasonably priced. Ease of check-in and check-out.
Fine. Nil hassles.

9.3 Ida L.
December 29, 2015
Comfortable stay
Location, staff, comfortable bed

6.7 HUEY Y.
December 29, 2015
Room too small, stains on towels and bedsheet
Location, service
The room was too small, toilet is semi-transparent, not suitable for family or friends traveling together. Very dirty.. Dust and stains everywhere including towels, pillow and bedsheet.

9.3 Jessica M.
December 28, 2015
Good location, 5 minutes walk nearby MRT Station
swimming, gym and relaxing
Good location nearby Sentosa island. Walk 5 minutes nearby Harbourfont MRT Station.

6 Amornthep S.
December 28, 2015
Room small when booked 2 single bed
Breakfast and closer with the mall vivo
It's actually to ok to stay but if comparing with other single month i have to come hear for travel and business. It's quite normal

6 JIA N.
December 28, 2015
Small hotel not at all a 4star
The staff, the hospitality and the mini bar
This hotel should not be rated as 4 star. As the rooom is quite small even it is a deluxe room. The toilet is also very small. However, it is near vivo and sentosa

8.3 Muhammad H.
December 28, 2015
Was surprised that ALL items in minibar are compli
Location...minibar...Front Office associates...
It was excellent. The location n minibar makes our stay even sweeter. Azly n Dexter were friendly and reliable.