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Very good 7.4
Based on 3495 reviews

Recent customer comments

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Very good

based on 3495 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.5
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.7
  • Value for Money 7.0
  • Food/Dining 6.7

January 04, 2016
Good location. Small rooms
Close to universal studio,

Shey O.
January 04, 2016
Nice and comfy
Cleanliness, good location & good services
Although the deluxe room is a little small, but it's still comfy when staying in. The location is good as well, cause it's near to the Singapore Attractions, for example the largest mall in singapore, Vivo City, Sentosa.

Luisito C.
January 04, 2016
Nice, good location
very close, just opposite to Vivo city and Sentosa resort; helpful staff, and value for money
Very good. Will come back next time we visit Singapore

Meckey T.
Hong Kong
January 04, 2016
Good location, value for money
Staff, hotel location and the free minibar.
We enjoyed staying at Bay Hotel very much, especially the kids, they love the minibar which is free for them to eat and drink! The location of the hotel is very good, very convenient to get around. The staff are all very nice and helpful!

Li W.
January 04, 2016
Counter services was acceptable. Did not take any meal in the hotel but looking at the spread provided at the restaurant, wasn't many varieties.
TV channel surfing were pathetic, there's only a soccer channel, and one other movie channel and a few other educational channels. It was quite boring to have to stay in the room during bad weather. Room was small and the sound-proofing was bad.

Shawn O.
January 03, 2016
Good location at a great price.
Good location at a great price which is near Sentosa.

Chee C.
January 02, 2016
Good location but corridor too noisy
Location, Value and Free Minibar
Overall the location of the hotel is very good. Even though it is near to the highway, the sound of cars travelling cannot be heard from the hotel. However, the corridor is too noisy as we can hear the sound of the doors shutting too easily from our room. Overall it is still good to a certain extent.

Cindy Y.
January 02, 2016
new year eve staycation
staff service, privacy, location
Its a good relaxing staycation to usher in the new year. With its proximity to vivocity, it is convenient for hotelstayers to do some shopping and dining.

Siu H.
Hong Kong
January 02, 2016
Location! Location! Location!
Mini bar

Lek H.
January 01, 2016
Good service, great view and convenient
Good service, great view and convenient
Encounter a great concierge staff. Great service. The hotel is located conveniently from the shopping mall. Gotten the room facing sentosa, the view was awesome. Enjoyed my stay with them. However, the hotel may want to consider doing something to their drainage system. Bathroom was very clean but the odour is quite unbearable. My husband had complain about the water temperature inconsistency in the shower. Lastly, the electric kettle is very dirty and some parts are rusty. It'll be good if they can change the whole batch of it. My friend who had previously stay with the hotel had complained that they had requested for a change of the kettle 3 times to finally get a usable one. I think it's rather important as parents like me, we need hot water to make baby's milk. It kinda worries me using the kettle for my baby. I hope the hotel will consider this suggestion.