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Very good 7.4
Based on 3516 reviews

Recent customer comments

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Very good



based on 3514 reviews
  • Cleanliness 7.7
  • Facilities 7.4
  • Location 8.4
  • Room Comfort/Standard 7.3
  • Service 7.7
  • Value for money 7.0
  • Food/Dining 6.7
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Edgardo T.
United States
September 11, 2014
Best night receptionist clerk
The night shift receptionist were excellent and customer service were excellent. Very accomodating and exceptional customer service
Great and I was surprised when they found out about my girlfriend birthday on the day we checked in they not only greeted her happy birthday but send a cake for her birthday on that day. Very excellent customer service.

siti S.
Singapore
September 10, 2014
Bay Hotel Singapore
good good good

Ms.Supichaya N.
Thailand
September 10, 2014
Good location and staffs.
Location, staffs and value of money.

Jacinta B.
United Kingdom
September 10, 2014
Modern hotel close to mega shopping mall and MRT.
Friendly, efficient and helpful staff.
Check in was quick and efficiently done. Upgraded to deluxe room and allowed to check in earlier than normal. Room was small but clean and adequate for one person to move around freely. View was of cemetery and mosque. Well stocked beverage tray but lacked bottled water to drink. Was replaced quickly after mentioning it to reception. Shopping mall was a few minutes walk across the road from Mall with train links to other parts of the island. Couldn't take advantage of it as was only staying a night. Would stay at this hotel again but in a room with a better view.

jacky P.
Singapore
September 10, 2014
Location
Location is good. Room is clean and polite staff
The location is good. Easy assessible via harbourfront Mrt.

Ludmila P.
Australia
September 09, 2014
Average hotel!
Free mini bar. Polite staff members. Proximity to Vivo shopping centre.
The rooms are far too small. Smell from a waste drain was overwhelming.

Sheila R.
Australia
September 09, 2014
Great Location
Location and Staff
The hotel location was great. Walking distance to Vivo City then a train ride away from Sentosa. The hotel was clean and staff were great however the rooms were absolutely tiny. It was like being on a cruise ship. No space, the beds were right up against the walls and the only walking space was from the entrance of the door to the beds. 1 walk way. So cramped.

Kwanmuang T.
Thailand
September 08, 2014
Good Location for Sentosa trip with cheaper price
Location, Price, Friendly Staff
Good location, you can just walk across from Vivo city (MTR - Harbor Front) around 200 meters. If you would like to go to Setosa, take bus RWS8 in front of Vivo city which is cheaper than Mono rail (2 SGD, while monorail is 4 SGD). The room is quite small but have everything. The staff is very helpful.

Sonny C.
Indonesia
September 08, 2014
rooms to small for families
staff, location, amenities

janya M.
Thailand
September 08, 2014
Nice hotel staff and clean room
Nice hotel staff, near by mall and transportation, clean room
Good location with clean room