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Very good 8.0
Based on 391 reviews

Recent customer comments

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Very good

based on 391 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 9.0
  • Location 7.4
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.7

Serena D.
October 21, 2015
Very tired and needs a refit
Location, gardens and grounds
We arrived for one night. The exterior looked promising. Reception, pool and interior gardens also looked lovely. Shown to our room and ... Very disappointed. I know we didn't spend huge $ ... But at nearly $130. I did expect better. A very very tired old room. Smelt very much like a urinal... Maybe drains are a problem. Bathroom door had gotten wet.. Swollen and was rotting. Bed was in dire need of changing with creaky sunken springs. Shower ... Old hand held...and the list goes on. It could be such a gem with as much care of the rooms as they have for the gardens.... What a shame

Susan M.
August 12, 2015
Not bad, but not great
Friendliness, not over pricey, some rooms better than others
On our second stay we were given a family room right on noisy Lake Street, only recently cleaned and prepared for us at 2pm, and still smelling very strongly of chlorine, to an uncomfortable level. This compared most unfavourably with the room allocated on the first night, which was a second floor double suite, with a balcony, quiet and private. No reason was offered for putting us in a family suite with three beds and little else to recommend it.

Ashley S.
August 11, 2015
My 2 night stay at Bay Village Tropical Retreat &
Size of Room, Cleanliness, Dining
My stay was comfortable.

South Korea
August 08, 2015
good clean comfortable
good clean comfortable
always enjoy staying there. It's my 3rd time. Thank you.^^

Colin B.
August 05, 2015

Gabriele R.
July 23, 2015
Great stay
Very clean, lovely Balinese style setting, friendly staff
Very nice stay. On request after the 1st night, staff gave us a quiet room away from the street and said "we want you to be happy here". That was great. The Agoda booking site mentioned airport pick-up and gave a space to put flight number and arrival time but the hotel has not offered airport pick-up for some years. So, to avoid confusion, it's best to remove that prompt from the booking site.

Su-Yong L.
South Korea
July 16, 2015
Everything was fine, but
location, staff, cleanliness
Everything was fine, but the air conditioner was directed to bed.

rodney H.
June 22, 2015
nice stay
i was happy with our stay here,it was a little away from town to walk but not to far really.the staff were good and actually had no problem here at all.easy relaxed stay

Sibylle S.
May 23, 2015
Nice stay
Big rooms with a good kitchen, nice pool

wanyan F.
May 22, 2015
The staff there are nice. But the wifi is not good
staff, food, environment
the staff there is quite helpful there and the food in the restaurant is nice. But the wifi in our room is not good and most of the time it doesn't work.