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Recent customer comments

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Good



based on 5227 reviews
  • Hotel Condition/Cleanliness 7.1
  • Facilities 6.3
  • Location 6.8
  • Room Comfort/Standard 7.3
  • Service 6.7
  • Value for Money 7.0
  • Food/Dining 5.8

Lia S.
Malaysia
July 14, 2016
i am satisfied
it was okay

akmar N.
Malaysia
July 13, 2016
Cleaner not honest
I left my phone charger in the room. When I return to check, the charger is not there. Staff promised to check and return call but regret no news at all.

azam M.
Malaysia
July 13, 2016
Water heater and check out problem
Disfunctional water heater. Long time have to wait to check out. Only ceiling fan used for surrounding lobby ventilation. Very bad

Aslina R.
Malaysia
July 12, 2016
Water park, staff & room good
Water park, Friendly staff & helpful, room cleanliness good.

Elaine T.
Malaysia
July 12, 2016
Require Improvement
Very Dissapointed with the followings:- 1) The water in the water park is dirty and contain stones & some tiles came out. This is very dangerous. 2) Hotel access card is not accessible. Waited for housekeeping for almost 30minutes. 3) One of the water heater is not functioning. 4) The blanket, pillow case and bedsheet got some stains. 5) Lighting is very dim. 6) Lobby reception is congested 7) Parking bay is not user friendly

Si C.
Malaysia
July 12, 2016
Disappointed
Feel disappointed with this lagoon resort. Slowly services, dirty floor, water heater & kettle had broken, and still can found dirty stain on the towels. Won't to be nxt time. Hope will be improve.

Lai L.
Malaysia
July 12, 2016
review
overall not bad.

christine C.
Malaysia
July 11, 2016
Room for improvement - shorten the check in duration
Room quite spacious. The location is quite far from town. However due to festive session, need to wait about 1.5 hours for check -in

Sunitha M.
Malaysia
July 11, 2016
Not worth the price
Very messy. Not clean. We found the rooms bed sheets were not clean. There were lizard droppings on the bed. The walk corridor were dirty with lots of rubbish. Extendable bed's were left along the corridor unattended. The rooms have cat smell. Probably cats were kept in the room or the resort never cleaned properly. Upon request rooms were only changed for us after two hours. The conditions were still the same. THERE WERE NO MAJOR IMPROVEMENT. Honestly not worth the money spend. Very poorly maintained place for a very new resort. Sorry to say.

NATASHA G.
Malaysia
July 11, 2016
Dont come here when its holiday in malaysia
My room was not clean Breakfast not enough and have to fight with others