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Bayview Hotel Guam

1475 Pale San Vitores Road, Tumon Bay, Guam 96913 (Show on map)

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Area: Tumon Bay Number of Rooms: 148
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
291 reviews

Value for Money
7.9
Location
8.1
Staff Performance
7.3
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
7.5
Food/Dining
6.3
All reviews (291)
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Melvyn P. Business travelers Australia, May 29, 2013
Pathetic Customer Service Hotel!!!

There was nothing good about this Hotel
3.3
I arrived later in the afternoon and at dinner time I went down to the ground floor to see if I could have some dinner. The Hotel has a restaurant but I was told that I could not enter that restaurant area because it was being used for a private function. I was not happy about this because it is convenient for me to have my evening meals in the Hotel where I am staying. What made matters worse, they did not even "offer" to provide me with something in my room. I arrived back at the Hotel late in the afternoon following a very busy day involved in meetings with potential customers for my services and products. As you may know Guam has a tropical climate (all year round) and I was tired and sweat laden from the days meetings. I was at least able to have some dinner this time, but when I returned to my room I was confronted with no water and particularly hot water to shower in. I called the front desk and they sent a maintenance staff member to my room to do exactly what I had done and that was to "turn the shower tap on" to discover there was no water. Pathetic to say the least, and again very poor customer service. This was check-out day. At 9.00am without any prior knowledge the power went off. I was working on my computer replying to a number of emails that I had received overnight but I was stopped in my tracks at 9.00 am with no power and no internet connection. I was informed (after calling the front desk) that the the power would be off for 2 hours until 11.00 am. I was due to leave the Hotel for the Airport at 11.30 am so even though I was denied access to the internet for the period before I left the Hotel the power did not even return before I left the Hotel at 11.30 am. In addition, I was in a room on the 8th. Floor and because there was no power the lifts were no operational. I had to carry all of my heavy luggage down 8 flights of steps on my own.
Beverly M. Couples United States of America, May 25, 2013
Good location. Clean & comfortable.

Room was clean and comfortable. Location & awesome view
7.7
The air conditioning in the first room was broken. The front desk sent maintenance to our room to help fix the problem. The maintenance man said he can't fix it until the next morning. Front desk offered to move us into a different room that same evening! Great and helpful staff. Our room was always cleaned everyday.
Kiyoshi F. Couples Japan, May 13, 2013
good location

location,kind staff,good fare
6
Nora M. Families with older children Philippines, May 10, 2013
great location near shops and ocean. budget hotel

location and price
8
it was great. everything was great. room size and location only i found the pillow and bed a bit firm especially the pillow otherwise it was perfect given the price and location of hotel. but will surely go back when in guam
Soo Y. Solo travelers South Korea, May 8, 2013
Bayview Hotel Guam

price, location, value for money
8
I can not use Korean. I't good with inexpensive price. You can request for picking up to hotel at airport.
Christy-Ann O. Couples United States of America, May 7, 2013
fun

hospitality, central, beach access
6.3
Soo Y. Solo travelers South Korea, May 7, 2013
Good value for money

price, facility, nice staffs
8
It's very nice value for money. Even though it's not located in central, you can walk to Galleria and other shopping center. Nice hotel compared to ohter similar grade hotel.
Sj B. Solo travelers Philippines, May 1, 2013
as comfortable,secured and accessible

large,clean rooms with ocean view,accessibility to transport
7.3
stayed since april 27- may 1,2013,got a large clean room with ocean and city view, high speed wifi,friendly staff and accessible transport at the lobby...will definitely recommend to friends
Roberto P. Families with older children Philippines, April 29, 2013
my family's guam visit

we had a comfortable room, efficient wifi service and a good location
7.7
my family had a pretty pleasant stay at the bayview hotel. we wish we could have stayed longer to have experience it more. we can recommend this hotel to friends.
Eurico C. Families with older children Philippines, April 20, 2013
Nice value for money

Internet, location and breakfast included.
6.3

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