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Bel Air Collection Resort and Spa Cancun

Blvd. Kukulkan Km. 20.5 Lt 65-A, Hotel Zone, Benito Juarez, Hotel Zone, Cancun, Mexico 77500 (Show on map)

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Formerly : Bel Air Collection Hotel
Good 7.5
based on 45 reviews

"The view, very comfortable bed and infinity pool..."

  • Zoe, Australia
  • February 6, 2015
  • Area: Hotel Zone
  • Rooms : 136

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Room Types
Deluxe Ocean View All Inclusive
Deluxe Lagoon View All Inclusive
Suite Kool Lanais
Suite Kool Lanais
Deluxe Lagoon View All Inclusive
Deluxe Ocean View All Inclusive
Deluxe Lagoon View
Deluxe Lagoon View
Deluxe Ocean View
Deluxe Ocean View


When would you like to stay at this hotel?

Features of Bel Air Collection Resort and Spa Cancun

24-hour room service


car park



facilities for disabled guests

poolside bar


room service

safety deposit boxes




Sports and Recreation

fitness center


outdoor pool

private beach



Wi-Fi in public areas


car park


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Bel Air Collection Resort and Spa Cancun, located in Hotel Zone, Cancun, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. This modern hotel is in the vicinity of popular city attractions such as Playa Delfines, Cancún International Airport.

At Bel Air Collection Resort and Spa Cancun, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, car park, room service.

Guests can choose from 136 rooms, all of which exude an atmosphere of total peace and harmony. The hotel offers an excellent variety of recreational facilities, including private beach, fitness center, outdoor pool, spa, massage. Enjoy unparalleled services and a truly prestigious address at the Bel Air Collection Resort and Spa Cancun.
Bel Air Collection Resort and Spa Cancun, located in Hotel Zone, Cancun, is a popular choice for tra ... see more
Children and extra beds:
Infant 0-5 year(s)
Not allowed to stay
Children 6-11 year(s)
Not allowed to stay

Minimum age of guests is: 12 year(s).

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Check-In From
3:00 PM

Check-Out Until
12:00 PM

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Recent customer comments

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from 45 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (45)
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Jordan H. Couples Australia, July 14, 2015
Great stop over

Pool, location, staff
We only stayed at bel air for one night on the way through to Tulum. We ate at the restaurant which was fantastic, the rooms were beautiful and the staff very helpful. It is far enough away from the intensity of Cancun so we really enjoyed a quiet and relaxing night. We will stay there again.
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Zoe S. Couples Australia, February 6, 2015
Nice rooms, great staff, slightly run down hotel

The view, very comfortable bed and infinity pool
The Bel Air was a little run down, the room itself was great, with excellent amenities but I do feel that it is overrated. We ordered room service that was so bad it was inedible. We asked for assistance from staff about getting to some ruin sites and booking drivers etc and they didn't seem to want us to go! They offered excellent service regarding everything else though.
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Vincent G. Couples Australia, June 20, 2014
nice beach stay.

staff, room view, pool are
An older resort but very pleasant with great location. Restaurant on lake across road is nice dinner setting. Great staff.
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Deepak N. Couples India, June 16, 2014

Beach, Swimming pool, Staff
It was an average hotel, the room was small, a bit rusty and with old furniture. We stayed in a room with Lagoon view, the view wasn't bad but the ocean view would be the best. They have a nice swimming pool that ends right at the beach. So you can just relax in the pool while enjoying the beach view and sun. We didn't like the food in the restaurant much, so we preferred to eat outside. You have to travel for around 20-30 mins for the food but the public transport is easily accessible and cheap as well.
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Ariana M. Couples United States of America, July 27, 2013
Not going back there ever!

Pool, beach, location
The room was dirty when we arrived, the hotel building was in bad conditions. It has lickings on the roof, plumbing issues. The worst part was the staff members having inappropiate conduct towards us. One of the employees came to us and asked inappropiate questions and invaded our space.
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Yuan C. Solo travelers China, June 15, 2013
Comfortable place

easy access to beach, nice swimming pool, comfortable room
Good stay in the hotel. Best location in hotel zone, private beach with perfect sun view. Comfortable room with small size. Staff are very nice, helped a lot for tour booking, checking, calling, etc. Recommend to stay.
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Angela C. Couples Australia, November 29, 2012
Great hotel!

Amazing pool, great food, clean rooms
Amazing pool over looking the ocean, great food in the hotel restaurant, clean rooms. Overall great experience!
Restaurant Tip: Hotel restaurant is great!
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Wai P. Solo travelers Hong Kong, May 31, 2012
Clean hotel but bad food and low quality service

Clean and Cozy
The service is rather less friendly, and I don't like the dinner quality that they served in the restaurant, the pasta was sweet like candy and it's the first time I had a sweet pasta in my life!
Hotel Feature Tip: Don't try the restaurant in this hotel, the food is horrible.
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Maria D. Groups United Kingdom, January 21, 2012
great for the money

loved the design and the pools
great restarant with the tables inside the pool!! right on the beach.get the room with the pool ocean veiw.
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Rachel P. Couples United States of America, January 1, 2012
horrible! completely misrepresented.

Nothing. I did not like a thing about this hotel.
this was by far the worst hotel i've stayed in. service was horrible, the people were rude (an attendant actually laughed at me when i asked at what time they were planning on turning off the loud dj music in the courtyard. i called at 2 am) - the hotel was disgusting! in horrible shape! the restaurant was awful. broken fixtures, cracks in the walls. the power went out four times during our stay and we didn't have adequate a/c for 3 of our 4 nights. management was entirely incompetent and needless to say i feel robbed. stay away do not book here!!
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Customers like this hotel for:
Area recommended for:
  • beaches
  • nightlife
  • sightseeing
Distance to airport:
  • Cancún International Airport (9.8 Km)
Customer comments:
  • "Clean room" , "Great pool" , "Great view"
Top attractions in the area:
  • Playa Delfines (1.7 Km / 21 min walk)
  • La Isla Shopping Village (7.3 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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