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Berjaya Langkawi Resort

Karung Berkunci 200, Burau Bay, Teluk Burau, Langkawi, Malaysia (Show on map)

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Area: Teluk Burau Number of Rooms: 350
Free Wi-Fi

Recent customer reviews

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Fantastic

8.1

based on
2031 reviews

Value for Money
7.9
Location
8.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.4
Food/Dining
7.6
All reviews (2031)
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Nizam W. Families with young children Brunei Darussalam, August 12, 2014
Quite disappointed with the room and service

Probably none
4
Was there for 4D3N and was booked into 2 premier rooms with freebies thrown in. We were ecstatic with one free mini bar per room per stay, 6pcs free laundry per room per day, welcome drink at the sports bar, free breakfast and a deluxe fruit basket. However, the fruit basket never came :(....anyways it was the dinner reservation we had made at the Phan Thai Restaurant which was a downer. We have read reviews that the food and ambience there was good, so upon checking in we made reservations to have dinner there at 9pm (as that was the only slot available). However when we arrived at the restaurant, there was no table waiting for us albeit us arriving on time for our reservations, greatly anticipating the good food and ambience. We were informed that they did not have a table for us despite having had our reservations simply bcos it was raining and did not have enough room to accommodate all patrons with reservations. What??!!! We had to wait so late for dinner at 9pm (with hungry kids in tow) and obviously we were very upset! Why didn't they have the courtesy to call us in our room or to leave a message for us that they couldn't accommodate us?? Why did they leave us waiting?? That was the main reason why we were upset. The other thing was the buggy. Waiting time was over 30 mins (not 15-10mins).
Vivienne J. Couples Australia, August 8, 2014
In need of TLC and a decent Manager.

Nice setting in rainforest, weather and wildlife
4.3
We stayed in a Rainforest Studio for 14 nights. The rooms are roomy but dark and have seen better days. The room staff did the best they could with very limited resources. The cleanliness levels are very bad. Service throughout is very poor. The resort is large yet only has the one pool. A lot of our time was spent waiting for vans to pick us up to take us to and from our room and main buildings, this became worse at the end of Ramadam when a lot of visitors from UAE arrived. Walking isn't really an option if you are at the other end as the resort is quite spread out, hilly and difficult walking in the heat. For the amount of money they make I think that the owners should put some money back into this resort fix it up and improve their service. I can't imagine their staff are paid much and their not reinvesting their money back into the resort. Not good business!
Mark B. Solo travelers Australia, August 3, 2014
Nice resort on the beach and in the trees.

Rooms, staff, food
9
The location is right within walking distance to the cable car (600m). As the resort is so well spread out and up the side of the hill, walking around in the hotel is not usually easy, or advised unless your cabin is close to reception. The hotel has a fleet of golf carts that they drive people around on. you just call and they pick you up. Very easy and very comfortable. The room I had was spectacular and comfortable. I would recommend this to anyone looking for some R&R. The Thai restaurant out over the water was a great venue for a sunset dinner.
Vicknesh P. Couples Malaysia, July 30, 2014
Super Holiday Resort

Very clean, large private beach, fantastic surroundings
9.7
We had a fantastic and memorable holiday! We were pleasently upgraded to premium sea view. We especially loved the beach. Very private. Sprawling area...be prepared to walk or just use the shuttle (very frequent).
See G. Families with young children Malaysia, July 29, 2014
Luxury

Clean, Good Service, Nice Environment
8.3
Clean, Good Service, Nice Environment
Mei L. Families with young children Malaysia, July 29, 2014
Berjaya Langkawi Resort review

Nestled in nature, the mangrove walk and the pool
8.3
It was pleasent and love the natural surrounding
Ket B. Families with young children Malaysia, July 28, 2014
Friendly & efficient staff, nice beach, free WIFI

Quiet surroundings, nice beach, nature
9.3
We stayed there about 10 years ago and we still enjoyed the feeling of staying in a rainforest chalet. Overall not much to complaint except that the food could be a bit pricy though.
Gwyneira B. Families with older children Australia, July 23, 2014
Nice Hotel but a bit run down

Food was excellent view over ocean from room lovely
6
Not good value for Money they charge like a 5 star hotel but quality of buildings and service is only 4 star. We stayed in the more expensive rooms over the water which were very lovely looking but many small issues such as a toilet that leaked the whole time we were there despite repeatedly asking for it to be fixed. Also the rooms are very spread out which is great for privacy but means you are forever trying to find a shuttle to take you back to your room or the pool or the beach. I enjoyed my stay but would not go back.
Seow F. Groups Singapore, July 22, 2014
Mediocre place

beach
4.7
rooms were very far from main lobby.otherwise, it is a good experience at the hotel.
Andrew C. Groups United States of America, July 22, 2014
Low stress resort

A private beach. Great breakfast buffet. Fantastic staff that were quick and helpful.
9.3
I grew up around beaches and have a high expectation in comparison. The private beach here is lovely, the smooth sand and refreshing ocean. The staff seem to love their jobs and that adds to the holiday here. If you can afford it get the cottage on the ocean. For nearby trips you can go see the waterfall - see it in the rainy season or visit the cable car. You will have to arrange for transportation with the hotel or rent a car.

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Customer Reviews - Berjaya Langkawi Resort, Langkawi

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