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Berjaya Times Square Hotel

No.1 Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 650
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
3756 reviews

Value for Money
7.7
Location
9.0
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (3756)
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Joey G. Couples Singapore, November 30, 2014
Generally good

Good location, free wi-fi and friendly staff
7
There were cockroaches in the room, but luckily the hotel gave us another room in the West Tower which is more convenient.
Mohamed H. Families with young children Maldives, November 30, 2014
Very bad experience

close to city centre, shopping, dining
4
When we booked this hotel, we got the impression that this is a 5-star hotel, but the room we got is a serviced apartment, with very limited service and amenities. Not at all worth the money. We will never stay here again. should rate this as a 3-star.
Munirah M. Families with young children Singapore, November 30, 2014
Needs to keep up with the 5 star title

Easy Access, shopping & various activities.
8
Above average. Needs improvement on the standard rooms. Keep up the iconic 5 star hotel title.
Che P. Business travelers Malaysia, November 30, 2014
ok

location location location
6.7
Hard.to find good food selection.
Jira B. Groups Philippines, November 29, 2014
a bit run-down for a 5-star hotel

big rooms, nice and accomodating staff
6.7
Stayed for 2 nights (Nov 2014). The staff are all helpful and accommodating and the lobby is very nice. We stayed in a suite for 4 people and it is very big and the beds are comfortable. But the room was a bit below my expectation for a 5-star hotel. It was run-down and the channels on the tv was not very clear and the remote control was not working (but the bellboy who assisted us immediately called service to replace it), the toilet seats looks dirty and there was a small cockroach in the kitchen. It was also hard connecting to their wifi when using iphone so we called reception and they told us to go to reception because it was hard to explain how to connect.
Kevin Y. Couples Singapore, November 29, 2014
Pre-Christmas Getaway

The friendly staff, proximity to major shopping outlets, and variety of amenities available
8.7
This time round, our stay was a very pleasant one. The festive spirit arrived early, and we were treated to the spectacle of a food-made gingerbread house near the hotel lobby. Plus, a stunningly big Christmas tree stood tall in the middle of the shopping centre. We were also delighted with the courteous & professional conduct displayed by the concierge and housekeeping staff. Overall, we would very much like to revisit in the near future.
Harry B. Families with older children Malaysia, November 29, 2014
Overall good

Good love
8.7
Hock K. Business travelers Malaysia, November 28, 2014
very bad

location
5.3
very terrible, the room aircondition very warm and didn't feel any cold air at all.
Annelyn Q. Couples Philippines, November 28, 2014
worth staying

location, food, service
9
Good
Sebastian O. Families with young children Singapore, November 28, 2014
Great Location

Location, Theme Park, Shopping
8.7
We've stayed here 3 times previously, and chose to come back again due mainly to the location. Again, it did not disappoint. The rooms have recently been renovated, so it was a pleasant surprise. Nice spacious room with a great view of the city. Overall, good value for the location.

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Customer Reviews - Berjaya Times Square Hotel, Kuala Lumpur

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