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Best Western Atlantis Hotel

300 Spencer Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 232

Recent customer reviews

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Very Good

7.9

based on
1013 reviews

Value for Money
8.1
Location
8.6
Staff Performance
7.9
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
7.9
Food/Dining
6.6
All reviews (1013)
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Mei S. Business travelers Australia, March 23, 2013
Comfortable, good for the money

Location, comfort and clean
5.7
We love the service and the cleanliness of the room. It is very near to DFO and restaurant which are the plus after a tiring business meeting.
David G. Solo travelers Australia, March 22, 2013
conveneient to transport

Close to central station, airport bus,
8
John G. Couples Australia, March 19, 2013
ticked all the bases

see above
6.7
I have only one suggestion for improvement. In room where we stayed, the ledge underneath the TV appears to be unnecessary and it is dangerous,
Sandra L. Families with young children Singapore, March 19, 2013
really bad experience. Will NOT recommend.

key lock worked
3.3
Toilets were not cleaned properly. Cups and spoons were not washed by chamber staff. Bathroom sink chokes. bathroom supplies givem were the absolute bare minimum. Front desk staff were not service oriented - eg no greeting upon arrival, minimal smiles and queries were very badly handled. Will discourage friedns from staying there.
Francis W. Couples Australia, March 19, 2013
Good

Easy access, comfort, Reasonable prices
8.7
David C. Couples United Kingdom, March 19, 2013
nice quiet rooms

location close to transport
8.7
David M. Solo travelers Australia, March 14, 2013
Great relaxing time in a comfortable hotel

Location parking pool
8.7
Joel F. Couples United States of America, March 9, 2013
New hotel - but more 3 star than 4...

Fittings were new. Surrounding was clean. Room was extremely quiet which is a plus.
5.3
We liked that the room had new fittings and that it was clean & quiet. However, the room lacked in terms of an extra trash can (there was only a tiny one in the bathroom and that was extremely disappointing for a hotel that rates themselves a 4 star). Also - staff had reacted very slowly to our needs. The TV wasn't working and when we alerted the front desk, they said they would attend to us - but this took 2+ hours and when we did not hear from them, we decided to leave for dinner. In addition, they failed to attend to our request for a weighing scale that actually worked. There was one in the room but it was faulty. Staff at front desk could be a little more friendly. Nonetheless, this hotel is affordable and close to all the major shops in town and the Southern Cross train station.
Wang C. Couples Taiwan, March 9, 2013
room is comfortable

big room, nice location and friendly
5
The room is good and big. The bed is comfortable for sleep. They provided 24hrs internet, but need to paid. Near the tram station. There is a supermarket Coles nearby. However, the only thing i think need to be improved is the cleaning. I stayed 3 night. The 1st day I checked in, the room is good. But the 2nd day and 3rd day, they didn't cleat the bathroom well. Hair was still on the floor and forgot to give me new towels.They didn't clean the trash can , either.
Nicole A. Groups Australia, March 7, 2013
Great location,room should have been cleaner

Location,early check in,supermarket close by
6.3
The good: Early check in,location The bad: Dust all over toilet,previous guests key card from another hotel left in room,smoke detector flashing an annoying green light at all times,made sleeping disturbed,no air conditioning in hallways and the pool area smelt like sewerage. Definitely not a 4 star hotel

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Customer Reviews - Best Western Atlantis Hotel, Melbourne

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