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Best Western Atlantis Hotel

300 Spencer Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 232

Recent customer reviews

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Very Good

7.9

based on
991 reviews

Value for Money
8.1
Location
8.6
Staff Performance
7.9
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
7.9
Food/Dining
6.6
All reviews (991)
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Jagmeet T. Families with young children India, December 20, 2012
Nice location

Nice clean room
7.7
Location was good, close to tram and dockland. Room was nice too but bit small. Room service needs improvements, requested for sugar couple of times but they were always short of staff.
Leah Z. Couples United Kingdom, December 20, 2012
Great location, terrible customer service

Location
6.3
We stayed here for 3 nights and chose it because of it's location. Very close to the train station and the sights of Melbourne. Good view from the room - lovely pool for laps and an ok gym (hours are pretty short) - wifi is expensive and also has a download limit. Staff customer service was terrible. Rooms are only cleaned between 8 and 11 and they don't return later in the day. Requests made to front desk staff were either ignored (table lamp, extra towels due to missing cleaning) or had to be repeated. If you want a good location and a nice clean room then this is for you - if you like customer service - stay away. Overall good value but don't expect extras.
Hotel Feature Tip: Wi-fi is charged and also has a download limit.
Robin B. Couples United States of America, December 18, 2012
Good rooms, nice pool

Pool, gym, comfortable beds
8
we stayed here for two nights, and we were really pleased. everything went well, and we loved the pool/sauna/gym area. the staff was great, and the laundry service was reasonably priced as well. close to public transport and walking distance from airport shuttle a real plus.
Phaisarn L. Couples Thailand, December 18, 2012
Good location near railway station

goof location clean room
7
Just for stay and relax, no good view cause of another two buildings had block this hotel.
Sightseeing/Attractions Tip: Good for travelling by railway just walk 5 minute to railway station
John C. Couples Australia, December 17, 2012
Good inexpensive hotel .

Quite,close to transport, good service.
9
We stayed at this hotel for one night in order to attend a family function. Service was good and unobtrusive, Breakfast was plain but filling and the staff were very helpful. Room was clean and tidy. Only problem we had was the Desk Clerk said they only had free to Air TV, pushed more buttons on the remote and we had Foxtel for the afternoon's cricket. I would recommend this hotel for a one or two night stay in Melbourne.
Heather C. Solo travelers United Kingdom, December 17, 2012
Good location near station and airport shuttle

Swimming pool
7
Conveniently located, walking distance of city centre and waterfront. Pleasant staff, good sized room. On downside, lack if attention to detail - no hair dryer in the room and a malfunctioning tap in the bathroom.
Kam P. Couples United Kingdom, December 15, 2012
lovely stay - friendly staff

clean room, on site parking and location
6.7
we have a great stay with a great location. perfect for a one night stopover
Robert S. Families with older children Australia, December 13, 2012
A very comfortable stay.

Location; City Views
9.3
I found the rooms to be nicely cleaned and very neat. The decor is quite attractive and everything appears to be well maintained. The staff were very friendly and courteous. Access to the pool, gymmasium and sauna made for a convenient retreat from the city when we felt so inclined.
Sightseeing/Attractions Tip: Melbourne Museum, Melbourne Aquarium, Victoria Police Museum
Ivan L. Families with young children Singapore, December 11, 2012
Great location with nice rooms

Nice rooms witha great location. Free city tram is just outside the hotel.
9
Very nice rooms in a good location just on the CBS outskirts. Hotel over looks docklands and the Etihad stadium. Just 5 mins walk to queen Victoria market
Shopping Tip: Visit docklands and harbourtown. Lots of shops and eating places
Ser B. Solo travelers Singapore, December 10, 2012
good room but no Foxtel

Near Southern Cross Station
8.3
Room good and clean, convenient to travel around with Southern Cross Station nearby, shopping centres, and supermarket. No Foxtel to watch, prefer to have one in the room.

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Customer Reviews - Best Western Atlantis Hotel, Melbourne

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