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Best Western Felicity Hotel

1085 Heping Rd., Luohu-Luohu Railway Station, Shenzhen, China 518010 (Show on map)

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Best Western Felicity Hotel Shenzhen - Guest Room Best Western Felicity Hotel Shenzhen - Guest Room Best Western Felicity Hotel Shenzhen - Guest Room Best Western Felicity Hotel Shenzhen - Restaurant Best Western Felicity Hotel Shenzhen - Guest Room
Area: Luohu-Luohu Railway Station Number of Rooms: 541
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
2020 reviews

Value for Money
7.7
Location
8.4
Staff Performance
7.4
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.6
All reviews (2020)
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Michael H. Business travelers United States of America, January 11, 2014
serves my purpose at a reasonable price

location, price and location again
7.7
Tarachand K. Couples Philippines, January 11, 2014
WONERFULL

CLEANINLINESS; HELPFULL STAFF; GOOD FOOD
10
Going to Shenzhen BEST WESTERN WAS ALLWAYS MY FIRST CHOICE OF HOTEL. With most hotels in China hotel value preferences as to payments and others are more priorities rather than customers needs. With Best Western hotel customers needs are their first priority. The staffs are so helpful and do all they can with great enthusiasm. My last travel took me to 7 cities in China with 3 days and 7 hotels never did we ever got such a treatment as that of Best Western. A great relief WITH GOOD HELPFULL STAFF AND MANAGEMENT to have on my very last phase of my journey. Greatly pleasing was that of having a room being changed from a superior double bed to a suite. On my return to my room on the second day of stay we found our room left un cleaned and bed left un-made in the state left after sleeping. My wife called the head counter and was so furious. On first the management as and beg forgiveness due to short of staff but would investigate further. After sometime the housekeeper came with her array of equipment and apologize. There about five minutes the manager called and reported that the mistake was that of ours because the light was switched on (not to make the room) . My wife apologized that she did not know the switch exist . Anyway despite the mistake management informed us that they would rather for go and change our room to avoid inconvenience to us. Surprising though was seeing a suite instead of the same size of room booked by us. wow what great fun a new year gift from management for being a member of AGODA.
Shuk Y. Business travelers Hong Kong, January 9, 2014
not stable quality

price not high, comfort bed, clean
7.3
this time had bad feeling, no air conditioner can be switched on, controlled by central is their answer when winter, but its over 14 degree outside temp. They should give this choice to customer, cannot control by central if switch off the air conditioner. I requested to change room to over 20 floor. It was much more better but still need to improve this policy.
Ritchie P. Couples Indonesia, January 8, 2014
Centralized Old Hotel & Clean

Centralized, Clean & Spacious
6.7
it's centralized located for business & shopping at szenschen
Yew L. Business travelers Malaysia, January 7, 2014
Great stay, pleasant and english friendly staff

Very quick check in and out service, fast internet and wifi, quiet surrounding and great view
9.3
Other than the aircon not working well, everything is great
Edbert W. Groups Indonesia, January 6, 2014
Good

Cleanliness Service Luxurious
6
Mangilal J. Families with young children India, January 5, 2014
i dont like a lot. rude staff,3 five star hotel

internet in room, near to railway station, currency exchange
3.3
Alex L. Families with young children Singapore, January 5, 2014
Fantastic size!

Location, 5 mins walk to a huge mall
9.7
Very good! Size of room was fantastic, location was good. Massage was available 24 hours in the room. Food was not 24 hours as stated. No room service for food after 12am.
Michael H. Business travelers United States of America, January 3, 2014
reasonable price in an excellent location

location price and location
7.7
Debby D. Families with young children Indonesia, January 2, 2014
Awesome hotel, enjoyed my holiday in this hotel

Large room, nice staff, close to shopping area, close to metro acces
8
It was awesome to stay in this hotel, i really really enjoyed my trip with my family there.

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Best Western Felicity Hotel ShenzhenBest Western Felicity Hotel Shenzhen - BathroomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Suite RoomBest Western Felicity Hotel Shenzhen - Suite RoomBest Western Felicity Hotel Shenzhen - Suite RoomBest Western Felicity Hotel Shenzhen - InteriorBest Western Felicity Hotel Shenzhen - Suite RoomBest Western Felicity Hotel Shenzhen - Suite RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - ExteriorBest Western Felicity Hotel Shenzhen - LobbyBest Western Felicity Hotel Shenzhen - RestaurantBest Western Felicity Hotel Shenzhen - RestaurantBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - Guest RoomBest Western Felicity Hotel Shenzhen - RestaurantBest Western Felicity Hotel Shenzhen - Guest Room

Customer Reviews - Best Western Felicity Hotel, Shenzhen

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