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Best Western Felicity Hotel

1085 Heping Rd., Luohu District, Shenzhen, China 518010

Recent customer reviews

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Very good

7.5

based on
2512 reviews

1713 reviews in English

Value for Money
7.6
Location
8.4
Staff Performance
7.3
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (2512)
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Michael H. Business travelers United States of America, January 3, 2014
reasonable price in an excellent location

location price and location
7.7
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Debby D. Families with young children Indonesia, January 2, 2014
Awesome hotel, enjoyed my holiday in this hotel

Large room, nice staff, close to shopping area, close to metro acces
8
It was awesome to stay in this hotel, i really really enjoyed my trip with my family there.
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Mk W. Solo travelers Hong Kong, January 2, 2014
Good

massage, bed, shower
7.3
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Joe L. Families with older children Malaysia, December 30, 2013
bad experience, receptionist check us in dirty rm

close to shopping area. public transport. easy access to airport transfer.
5
It was an awful experience. The receptionist check us in a dirty room, when we call down to the reception, they told us to wait inside the room. When we check out the next day, they says that there is a card missing from the room. I'm like , you did not make up the room when we check in, it was so dirty, you made us wait in the room, we are reluctant to do so and waited outside the room until it was being clean. The room service staffs forgets to put in the toilet accessories, and when we check out, you still have the cheek to says that we took your things. Will be thinking thrice next time on booking your hotel. The internet is also very very slow and it keeps signing us out and we have to keep signing back in before we are able to use.
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Wai N. Couples Hong Kong, December 29, 2013
Nice Room

Free to upgrade when arrived, Clean
6.7
Feel good, easy to access, will go there again, Free to upgrade when arrived
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Michael H. Business travelers United States of America, December 28, 2013
great location next to border. reasonable price.

location, good price, but lousy Internet
8
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Ching Y. Couples Hong Kong, December 28, 2013
Good stay

Location, Services and Room standard
6.3
Very good location!!
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Ang T. Couples Singapore, December 27, 2013
Good

Wifi, Location and Value for money
7
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Lee K. Couples Hong Kong, December 26, 2013
Quite good

Next to station
7.7
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Po C. Families with older children Hong Kong, December 25, 2013
clean hotel

clean bed, clean hotel & the staff are helpful
7.7
clean hotel
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