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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong (Show on map)

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"Convenient, Accessibility & Friendly staff..."

  • Ai, Malaysia
  • August 29, 2015
  • Area: Tsim Sha Tsui
  • Rooms : 396
  • Free Wi-Fi

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Room Types
Deluxe Room.
Deluxe Room.
Standard (Best Available Rate)
Superior (Best Available Rate)
Standard With Breakfast
Superior (2 complimentary breakfast)


When would you like to stay at this hotel?

Features of Best Western Grand Hotel

24-hour front desk

24-hour room service

airport transfer


coffee shop



facilities for disabled guests

laundry service

meeting facilities


room service

safety deposit boxes


shuttle service

smoking area



free Wi-Fi in all rooms

Wi-Fi in public areas

Languages Spoken

Chinese (Cantonese)

Chinese (Mandarin)


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Located in the busiest shopping and entertaining district, Tsim Sha Tsui, Best Western Grand Hotel shares close proximity to Jordon M`TR stations. The hotel is conveniently located with a 45-minute drive to Hong Kong International Airport, a five-minute walk to Nathan Road, and tons of landmarks and attractions such as the Star Ferry Pier, HK Culture Center, and the Jade Market nearby. The hotel is a 29-story building with 396 guestrooms offering city views. All rooms are equipped with modern amenities to fit your needs. To make your stay even more convenient, the hotel provides room and laundry services. Spend your day in the city or savor international cuisine at the hotel's restaurant, Little Paris. Whatever the reason for your stay, Best Western Grand Hotel will make it a good one. Located in the busiest shopping and entertaining district, Tsim Sha Tsui, Best Western Grand Hotel shares close ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
130 HKD

Breakfast Charge (when not included in room rate)
108 HKD

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.0 Km

Distance to Airport
25.3 km

Non-Smoking Rooms / Floors

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Best Western Grand Hotel Hong Kong - Food, drink and entertainment The Little Paris French Restaurant
Contemporary French Cuisines in a relaxed, ambient environment, where a Chef's favorites menu of Lunch and Dinner becomes an experience whether served Semi-Lunch Buffet, High Tea and Semi-Dinner Bufffet. Restaurant also comes with Complementary WiFi Internet Access.
Best Western Grand Hotel Hong Kong - Food, drink and entertainment Cafe
Renowned for its legendary buffet counter and sumptuous food choices, The Caf serves Asian and Western favorites Breakfast Buffet. Breakfast serves daily 7:00am - 10:00am with complementary WiFi Internet Access.

Recent customer comments

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from 2778 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (2778)
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Wei D. Couples China, August 30, 2015
Good location, small room

Good Location, convenient, clean
the room is quite small, but the location is good, the price is a bit to high.
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Damian B. Solo travelers Australia, August 30, 2015
Damian - Philippines

location, price
The bed was terrible. So hard it was like sleeping on concrete. The few hours sleep I did get, caused me a sore back in the morning. I stayed 2 nights and had a room with 2 singles beds on the first night. Requested to move upon check in, but had no rooms. The next morning I spoke to the manager about the bed and he moved me to a room with a double bed, and put 2 duvets on top of the mattress to try and make it softer (cant remember his name, but he was very helpful. 2nd night sleep was a little better. Be warned of their beds (i think they are the cheapest mattresses they could buy). The in room guest safe is that small , all you can fit in is your mobile phone, passport and small wallet. (doesnt even fit an ipad). Way too small. Breakfast is sold from the front desk (sign says buffet). I dont think the know the difference between buffet and a la carte (breakfast was a very limited slection of a la carte). Guy in the restaurant was very nice though. Beware, their website says newly opened. This is not the case. Its only a couple of years old / opened, but definately not newly opened. Someone needs to update their website. I would not rush bak.
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Matthew P. Couples Australia, August 29, 2015

Location, cleanliness
Decent inner city hotel. Generally good, however the wifi in the room almost never worked.
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Ai L. Solo travelers Malaysia, August 29, 2015
Convenient and near MTR station

Convenient, Accessibility & Friendly staff
Although the room is small, but generally quite okay for a single person to stay on. Quite convenient and easy access to MTR. Pleasant stay generally.
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Jolene L. Solo travelers Singapore, August 29, 2015
Value for money

The room is clean and nice. The location is quite convenient. The sheets are clean.
It was quite a relaxing stay overall.
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Lorna I. Couples United Kingdom, August 28, 2015
highly recommend

Staff, Location, city views
The staff were extremely pleasant and helpful. The room was lovely however was on the small side. In great location as was only 5ish minute walk to most attractions.
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Bayanjargal B. Couples Mongolia, August 24, 2015
location good

location location location
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Eunice T. Solo travelers Singapore, August 24, 2015
Good value, good location

Location, Value for Money, Convenience
I have stayed at this hotel before - sad to say, this current experience was not as good as the previous stay - during this stay, the staff service (front desk / reception) was not as friendly or helpful, and the wifi did not work in the room at all throughout the 2 weeks I was at the hotel. It only worked in the lobby - which defeats the purpose of having free wifi in the first place, as I could not do any work in the room. The quality of the room was also far poorer than the room I had during the previous stay. The housekeeping staff, however were still fantastic and were efficient and friendly; so were the concierge staff.
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Seungcheol B. Couples South Korea, August 21, 2015
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Neschel C. Groups Philippines, August 18, 2015
Great Hotel!

Food, Room, and Location
We had a very pleasant stay at the hotel. Although we had hard time locating the hotel since we could not find the street sign but when we were able to checked in we had a good rest. And when we are already used to its location we are very pleased that it's easy to go to everywhere we wanted to go. Just a five minute walk to the Mtr Station (Jordan)! And a lot of good shops near the hotel.We really love our stay there!
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What's nearby? / Directions

What's nearby?
  • -The Hong Kong Polytechnic University
    -Kowloon Park
    -Star Ferry
    -Mira Mall
    -Jade Market
    -Temple Street Night Market
    -HK Coliseum
    -HK Museum of Art
    -HK Museum of History
    -HK Space Museum
    -HK Science Museum

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Customers like this hotel for:
Nearest transport:
  • Jordan MTR Station (0.3 Km / 4 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Hong Kong International Airport (25.3 Km)
Customer comments:
  • "Clean room" , "Good location" , "Very nice staff"
Top attractions in the area:
  • Hong Kong Museum of History (0.3 Km / 4 min walk)
  • Miramar Shopping Centre (0.3 Km / 4 min walk)
  • Kowloon Park (0.5 Km / 6 min walk)
  • The Hong Kong Polytechnic University (0.5 Km / 6 min walk)
Note: Distances are measured as a straight line.

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