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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Very good

7.0

based on 3559 reviews

1912 reviews in English

Value for Money
6.9
Location
7.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.5
Food/Dining
6.1
All reviews (3559)
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Noreen M. Families with young children Philippines, May 16, 2016
Good service
5.3
Overall the hotel has a reasonable price with respect to its location and their service.
Alfred N. Families with young children Indonesia, May 16, 2016
Clean, small room
5.7
The room is clean but quite small. The breakfast is the same menu everyday.
Alfred N. Groups Indonesia, May 16, 2016
Clean, quite small
5.3
The hotel is clean but quite small. Breakfast didn't change.
Alfred N. Groups Indonesia, May 16, 2016
Clean, small room
5.3
Room is clean but quite small.
Yim L. Solo travelers United States of America, May 16, 2016
Will never book this hotel again
2
I booked 6 nights non-refundable room. They first gave me a smoking room that's against my preference. The non-smoking room still had smoke odor so I developed headache just staying 2-3 hours in the room per day. The hotel always had "no other rooms available". Window view was enclosed with, facing close-by buildings with construction work/sites everywhere. You should enjoy your stay here by hearing drilling and pumping noises the whole time.
Chee K. Couples Singapore, May 15, 2016
Wonderful hotel!
6
Good location. Convenient. Wonderful food nearby!
Yi Y. Solo travelers China, May 15, 2016
Good location
5.7
only issue is the room size however think about you are in HK, it's normal for what you had paid for. The rest, all good.
Vasil M. Solo travelers United States of America, May 15, 2016
Front Desk staff needs more customer's service ski
4.7
Front Desk staff, including bell boys and so called "security" needs more customer service training and to learn how to smile and say "Welcome to...", "Good Bye", "Have a nice day" or "Thank you for choosing Best Western Grand". They all looked bored and very unwelcomed upon approaching them or making eye contact. The room was kept clean on daily bases and the housekeeping staff was very efficient and accommodating. Even the maid was running to press the elevator button if seeing me leaving the room wishing me a good day. I guess Housekeeping needs to share with Front Desk their customer's service skills and the Front Desk Manager needs to remind their staff that the hotel revenue and salaries come from the guests. The carpet in the room was stained and the first room I was given had a very bad mold smell and water dripping from the walls. Front Desk stated that it must have be because the room was on the last floor - absolutely unacceptable statement because basically you are acknowledging a problem that have been noted before and had been ignored.
Acasio A. Families with young children Philippines, May 13, 2016
Hk trip at best western hotel
5.3
Accommodation is worth the price
Myrna D. Groups Indonesia, May 12, 2016
Nice location hotel
6
Clean and friendly staff
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