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Best Western Grand Hotel

23 Austin Avenue, Tsim Sha Tsui, Hong Kong

Recent customer reviews

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Very good

7.0

based on 3482 reviews

1868 reviews in English

Value for Money
6.9
Location
7.8
Staff Performance
7.2
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
6.5
Food/Dining
6.1
All reviews (3482)
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Jeffrey H. Couples Hong Kong, April 24, 2016
Cheap but nice
6
Cheap bur nice hotel
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Wai Y. Solo travelers Hong Kong, April 24, 2016
good location
5.3
good location
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Marites O. Families with older children Philippines, April 23, 2016
Excellent
6.7
Very accessable to all,MTR,store and restaurant.
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Teja S. Families with older children India, April 22, 2016
Toilets and bathroom is very inconvenient to use
3
When we checkin the room was stinking with strong smell of cigarette which was so suffocation that we have to literally open the window for whole night. No proper place to keep tea and cattle everything looks so unhygienic. WC was located in very tight place which make it practically unfit to use.
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Chor N. Families with older children Cambodia, April 22, 2016
my great holiday
4.3
That hotel is good to stay .value for money and good location
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Shao H. Business travelers Taiwan, April 21, 2016
Bad experience.
2.7
Room too small even no closet or mini refrigerator and no space to set to write and read also type computer. Poor WiFi connection since it limited guest to surf on some normal websites or could not use APP.
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Nicole N. Solo travelers Singapore, April 21, 2016
Good location
5.7
Location is good with lots of eateries, korean resturants. Walking distance from hotel to nearest mtr Jordan. And also within 5mins of walking to free airport bus shuttle to Kowloon station. Breakfast in the hotel is quite generally average but there are cafes around the hotel that sells quite reasonable food in the morning too.
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Youngbae C. Business travelers South Korea, April 20, 2016
Bad condition
3.3
Too small size room Dirty room clean up
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Youngbae C. Business travelers South Korea, April 19, 2016
Not good
3.3
Only cheap but nothing any others
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Eng C. Couples Singapore, April 19, 2016
Below expectation
3
Old. Faulty fixtures n equipment. Smell bad. Service below expectation. Overall not a pleasant stay.
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